Medical Office Specialist-Scheduling (U) (4962)

SIU Medicine; Springfield (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

SIU Medicine is seeking an on-site Clinic Scheduler to manage electronic schedules, perform quality assurance on provider calendars, and reschedule patients as needed. You will coordinate with the call center and scheduling team to handle schedule changes and ensure smooth patient flow.

The role emphasizes attention to detail, knowledge of medical terminology, and collaboration with clinical staff to minimize scheduling conflicts and maintain accurate patient data.

Qualifications

• Knowledge of medical terminology and medical records workflows.
• Familiarity with medical admissions, billing, and laboratory procedures.
• Proficient with computer systems and clinic forms; accurate data entry.

Responsibilities

• Create and update electronic clinic schedules and templates.
• Quality assure provider and clinic schedules before publishing for appointments.
• Call patients to reschedule appointments and manage reminders.

Skills

Medical terminology

Medical records procedures

Computer systems proficiency

Detail orientation

Effective communication

Education

Medical/para-medical coursework

Associate’s Degree or equivalent

Job description

Description

This position serves a major role in clinic schedules and their quality assurance, as well as, assisting with updates to patient’s appointments related to clinic schedule changes. In addition, this position will be responsible for maintaining task lists associated with rescheduling patients, patient reminder appointments, bumped patient and appointment barriers forwarded by the phone unit.

*This position is ON SITE only*

Examples of Duties

50% Clinic schedules

• Create and update all electronic schedules and templates.
• Conduct quality assurance of provider and clinic schedules no yet published electronically for appointment scheduling.
• Initiate calls to patients to reschedule appointments.
• Answer incoming provider call offs, patient calls and follow schedule protocols.
• Work closely with call center and scheduling team to address any schedule changes.

50% Clinic appointments and schedules

• Schedule patients in the Kids Health Harbor clinic, a foster care clinic. Coordinate with various agencies and caseworkers to obtain appropriate consents for treatment and ensuring consents are available prior to first appointment.Cancel clinic, bump and reschedule patients when changes to schedules have occurred.
• Serve as liaison with other units and with other departments regarding provider scheduling.
• Review schedules for quality assurance on a regular basis to avoid scheduling conflicts.
• Assist with both the reschedule, bump process and reminder appointments.
• Assist with setting up provider templates and the management of templates.

G. Provide backup to other clinic business office functions as necessary.

Qualifications

Credentials to be Verified by Placement Officer

• Any one or any combination totaling two (2) years (24 months), from the categories below:
• College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals one (1) year (12 months)
• Associate’s Degree (60 semester hours) equals eighteen months (18 months)
• 90 semester hours equals two (2) years (24 months)
• Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.

Knowledge, Skills & Abilities (KSAs)

• Knowledge of medical terminology.
• Knowledge of medical records and operating procedures.
• Knowledge of medical laboratory and x-ray, billing, and admissions procedures.
• Knowledge of computer systems and clinic forms.
• Knowledge of automated admissions and/or billing systems.
• Skill in maintaining detailed records.
• Skill in communicating effectively with patients and families from a wide variety of persons from different economic and cultural backgrounds.
• Oral and written communication skills
• Organization skills, including time management and workflow.
• Skill in adapting and working under pressure and amid interruptions.
• Skill in explaining rules, policies, and their interpretations.
• Ability to use a medical dictionary.
• Data entry ability with great attention to detail.
• Ability to supervise, train, lead and direct the work of others.
• Ability to add, subtract, work with percentages, and perform cash transactions effectively.
• Ability to establish and maintain working relationships with medical staff.
• Ability to keep patient data confidential.
• Ability to use independent judgment and resolve problems quickly.
• Ability to identify work priorities and follow them to complete daily tasks.
• Ability to be stable and maintain cooperative working relationships with clerical and professional staff.

Condition of Employment

Pursuant to the State Universities Civil Service System, an out-of-state resident who is hired into this position must establish Illinois residency within 180 calendar days of their start date.

Supplemental Information

If you require assistance, please contact the Office of Human Resources at [e-mail] or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the "Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act".

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