Medical Office Assistant - Wound Healing Owensboro

Owensboro Health; Owensboro (KY); On-site; USD 21,000 - 30,000; Full time

Job summary

Owensboro Health Regional Hospital is seeking a Patient Access Specialist for the Wound Healing Owensboro team. You will handle patient registration, scheduling, vital signs, and basic procedures with a focus on confidentiality and exceptional patient service.

The role requires strong data entry, communication with insurers and providers, and the ability to work in a fast-paced environment. Medical support staff and physicians guide clinical tasks as needed.

Qualifications

• High school diploma or GED is preferred.
• BLS certification within 90 days of employment.
• Strong confidentiality and ethical behavior in handling patient data.

Responsibilities

• Schedules and reschedules appointments and tests using computerized scheduling programs.
• Collects and records vital signs, and performs basic diagnostic procedures.
• Monitors patient condition and communicates changes to the care team.
• Documents care provided and maintains equipment and supplies.
• Accepts payments and co-pays during registration; may reconcile at shift end.
• Communicates with insurers, external agencies, patients, and physicians clearly.
• Discharges and transfers coordination with referring facilities when needed.
• Arranges admissions as appropriate and handles patient information requests.
• Manages release of information per policy; retrieves and files records.
• Enters data into computer databases, checks for errors, and corrects as needed.
• Prepares records for archival or destruction and tracks delays.
• Assists with patient assessments and treatments under supervision.
• Greets patients and prepares them for procedures.
• Performs order entry for standing orders when appropriate.
• Maintains examination areas and ensures a clean, organized environment.

Skills

Critical thinking

Decisive judgment

Stress management

Communication skills

Confidentiality

Education

High school diploma or GED

Tools

Scheduling software

Electronic health records

Data entry into databases

Job description

Weekend Requirements: N/A | Work Hours: M-F 8-430, M-F 730-4 | Status: Full Time - 1.0 FTE (80 hours per pay period) | Entity: Owensboro Health Regional Hospital | Department: Wound Healing OwensboroJob Summary:Responsible for a variety of clinical and administrative tasks related to patient registration, assessments, and scheduling while maintaining confidentiality, professionalism and a high level of ethical behavior. All tasks executed with emphasis on patient access and satisfaction, accuracy of information, and patient assistance.Job Responsibilities:Schedules and reschedules appointments and diagnostic testing using computerized scheduling programs as required.Collects and records vital signs.Performs basic diagnostic procedures and specimen collection.Monitors and communicates changes in patient condition.Documents patient care given.Maintains equipment and medical supplies, including reordering, stocking, cleaning, and troubleshooting.Accepts payments and co-pays and other fees for services during registration.May be required to reconcile co-payments and cash receipts at the end of shifts.Communicates effectively with insurance companies, external agencies, patients, physicians, and team members.May communicate with referring facilities regarding patient transfers.Arranges for hospital admissions as appropriate.Answers internal and external calls; takes requests for patient information, disperses the information with accountability to all regulatory entities and according to the facility's policies and procedures.Maintains examination areas.Performs patient registration, patient check-out, pre-certifications, pre-procedure instructions, and appointment confirmations.Retrieves records as requested by authorized persons.Ensures that properly executed release of information forms are obtained when necessary.Files new and returned records according to established systems and policies.Identifies and documents missing records.Enters information from a variety of sources into computer database(s).Verifies data entered into computer by checking printouts/reports for errors and correcting as required.Locates and prepares records for archival or destruction according to policies and procedures. Initiates retrieval and return of archived records and follows up on any delays or problems with retrieval.Assists with performing patient assessments and treatments under the supervision of a physician, nurse practitioner, physician assistant or nurse.Greets patients as they arrive into the facility and provides appropriate information.Prepares patients for medical procedures as appropriate.May perform order entry for standing orders only.Skills and Attributes:Requires critical thinking skills and decisive judgment.Works under general supervision.Must be able to work in a stressful environment and take appropriate action.Applies more advanced skills and knowledge in the area of specialization.Position Requirements:Work ExperienceNo experience requiredEducationHigh school diploma, General Equivalency Diploma (GED) or higher preferredAdditional Education InformationNoneLicensure/Certification/RegistrationBLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this positionOrganizational Responsibilities:Supports Owensboro Health’s Mission, Vision, Core Commitments, and business interests. Adheres to all organizational policies and procedures. Executes all tasks and behaves in a manner consistent with a culture of compliance, safety and a high reliability organization.Additional Job Information:This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. Specific duties and responsibilities consistent with the general nature and level of work described may vary by department and additional related duties may be assigned as needed. Some duties listed may not apply to all employees with this job description.The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Organization and the employee occupying the position.Standard ADA Settings:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical Demands: (Clinical - Office/Clinic)Standing: 75%Walking: 75%Sitting: 50%Lifting 0-25 lbs: 25%Lifting 25-75 lbs: 25%Lifting over 75 lbs: 25%Carrying 0-25 lbs: 25%Carrying 25-75 lbs: 25%Carrying over 75 lbs: 25%Pushing/Pulling 0-25 lbs: 75%Pushing/Pulling 25-75 lbs: 50%Pushing/Pulling over 75 lbs: 50%Climbing: 50%Bending/Stooping: 75%Kneeling: 50%Crouching/Crawling: 50%Reaching: 75%Talking: 75%Hearing: 75%Repetitive Foot/Leg Movements: 25%Repetitive Hand/Arm Movements: 75%Keyboard Data Entry: 75%Running: 25%Vision: Depth Perception: 75%Vision: Distinguish Color: 75%Vision: Seeing Far: 75%Vision: Seeing Near: 75%Hazardous Drug Risk Exposure : Low riskOwensboro Health Core CommitmentsINTEGRITY - We conduct ourselves with a high level of responsibility, reliability and honesty because we take seriously the trust of our patients and coworkers.RESPECT - We value and accept the unique talents and contributions of every patient, customer and team member in the Owensboro Health community.TEAMWORK - We build a spirit of connectivity and fellowship by striving together to overcome obstacles, surpass goals, celebrate accomplishments and plan the future.INNOVATION - We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.SERVICE - We focus on service to patients, customers and team members by anticipating their needs, thoughtfully meeting those needs and continually improving the quality of everything we do.EXCELLENCE - We reach beyond basic expectations to expand our knowledge and awareness, produce exceptional work and provide outstanding service.