Medical Office Assistant, SHAW

Universities of Wisconsin; Milwaukee (WI); On-site; USD 25,000 - 28,000; Full time

Job summary

University of Wisconsin–Milwaukee is seeking a Medical Office Assistant in the Student Health and Wellness Center to provide administrative and customer service support in a healthcare setting.

The role supports daily operations, greets patients, schedules appointments, and handles front desk duties with a focus on high-quality service to students and staff.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months of experience in a customer-facing office role.
• Preferred: experience with electronic health record systems.
• Strong customer service with problem-solving skills; protect patient confidentiality.

Responsibilities

• Provides day-to-day operational support to medical unit personnel.
• Greets patients, schedules appointments, maintains calendars, tests, and referrals per instructions.
• Serves as front desk staff within a healthcare facility or clinic.
• Receives, submits, and responds to inquiries according to policies and procedures.

Skills

Customer service

Problem solving

Confidentiality

Money handling

Education

High School Diploma or GED

Tools

Electronic health record software

Office equipment

Job description

Position Title:

Medical Office Assistant, SHAW

Job Category:

University Staff

Employment Type:

Regular

Job Profile:

Medical Office Assistant

Job Duties:

The Medical Office Assistant in Patient Support Services at UWM’s Student Health and Wellness Center provides administrative and customer service support in a healthcare setting. This position helps ensure smooth daily operations while delivering high-quality service to patients and staff.

Key Job Responsibilities:

• Provides day-to-day operational support to medical work unit personnel

• Prepares documents for patient admissions and appointments

• Serves as front desk staff within a healthcare facility or clinic

• Greets patients, schedules appointments, maintains calendars, schedules tests, and makes referrals according to instructions

• Receives, submits, and responds to inquiries according to established policies and procedures

Department:

The Student Health and Wellness Center is a recognized and accredited leader in student health providing excellent health care in partnership with the campus community. The mission of the Student Health and Wellness Center is to assist students in identifying, understanding and responding to current health issues through medical and mental health care and health promotion programs; and to assist the UWM campus community through collaborative partnerships designed to enhance the university’s academic and community service mission.

Compensation:

Starting salary between $18.00-$20.00/hour (Final offer will be determined by experience, education and qualifications at the time of hire). This position also offers an excellent benefit package, including health insurance, paid sick leave, personal, vacation and legal holiday time off as well as contribution towards the cost of several other employee benefits, including a pension.

Required Qualifications:

• High School Diploma or GED

• Minimum of 6 months of experience working in a customer/client-facing support role within an office environment

Preferred Qualifications:

• Experience using electronic health record system(s)

• Experience in customer service with problem solving situations both in person and over the phone

• Experience working with a young adult, underserved, diverse population within a fast paced, constantly changing environment

• Demonstrated experience obtaining information while protecting and maintaining patient confidentiality

• Demonstrated basic knowledge of the work within a healthcare office environment

• Demonstrated ability receiving/handling money, crediting patient accounts electronically, balancing monies at end of shift

Physical Requirements:

• Ability to remain in a stationary position (sitting and/or standing) for extended periods while performing administrative, patient service, or computer-based work.

• Ability to frequently move throughout a clinic or office to greet patients, escort patients, deliver materials, or retrieve supplies.

• Ability to operate a computer, keyboard, mouse, telephone, copier, scanner, and other standard office equipment for prolonged periods.

• Ability to read printed materials and electronic medical records, and accurately enter information into computer systems.

• Ability to occasionally bend, stoop, reach, kneel, or squat to retrieve files, office supplies, or equipment.

• Ability to occasionally lift, carry, push, or pull office supplies, records, or equipment weighing up to 10–20 pounds.

Questions about this position should be directed to Coua Xiong at [e-mail].

Reasonable Accommodations
Pursuant to university policy, UWM provides reasonable accommodations to qualified individuals with disabilities who are employees or applicants for employment. Employment opportunities will not be denied because of the need to make reasonable accommodations for a qualified individual with a disability. If you need assistance or accommodation in applying because of a disability, please contact [e-mail] or 414-229-4463. This job announcement and other material on this site will be made available in alternate formats upon request to an individual with a disability.

Confidentiality of Applicant Materials
UWMis a State agency and subject to Wisconsin’s Open Records Law.UWMwill not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.

CBCand Reference Check Policy
Employment will require a criminal background check.UWMtakes the prevention of sexual misconduct seriously. As such, you and your references will be required to answer questions regarding any past findings of sexual violence and sexual harassment or any pending allegations of sexual violence or sexual harassment.

Annual Security and Fire Safety Report (Clery Act)
For theUWMAnnual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.cleryact.uwm.edu/, or call UWM’s Dean of Students Office, Student Union 345 at [phone] for a paper copy.

Employment Authorization
In compliance with federal law, all persons at the time of their start date will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.