Medical Office Assistant: Patient Services & Admin

Summa Health; Cleveland (OH); On-site; USD 24,000 - 29,000; Full time

Job summary

Summa Health is seeking an administrative associate for a full-time, dayshift position in the Akron area. The role involves greeting patients, handling registrations, collecting co-pays and past-due balances, scheduling appointments, and ensuring all required documentation for insurance processing is captured.

You will answer phones, assist patients with billing questions, and support a courteous, patient-centered office environment.

Qualifications

• High school diploma or equivalent.
• 1 year clerical experience.
• Maintain confidentiality of records.
• Strong interpersonal communication.
• Computer skills, including EMR.
• Ability to work in a team.
• Ability to interact with diverse patients.
• Handle bodily fluids and possible exposure to disease.

Responsibilities

• Greets patients and handles administrative tasks in a medical office.
• Complete registration and collect co-pays and past-due balances.
• Schedule appointments and collect necessary documentation for insurance.
• Answer and route phone calls and respond to patient billing questions.

Skills

Typing

Interpersonal communication

Teamwork

Confidentiality

EMR familiarity

Customer service

Education

High school diploma or equivalent

Tools

EMR software

Job description

Summa Health is seeking an administrative associate for a full-time, dayshift position in the Akron area. The role involves greeting patients, handling registrations, collecting co-pays and past-due balances, scheduling appointments, and ensuring all required documentation for insurance processing is captured.

You will answer phones, assist patients with billing questions, and support a courteous, patient-centered office environment.