Medical Office Assistant — Patient Care & Admin Support

HealthPartners; Minnesota; Hybride; USD 28 000 - 36 000; Plein temps

Résumé du poste

HealthPartners in Kentucky is seeking a Medical Office Assistant to perform a variety of clerical tasks with direct patient contact, supporting the assigned medical department to deliver outstanding care. You will screen calls, schedule routine appointments, handle prescriptions under clinician direction, maintain records, assist nursing staff, and ensure accurate communications and proper filing.

Candidates should have completed an approved medical assisting program or equivalent experience,

Qualifications

• Graduate from an approved medical assisting or medical office assisting program or equivalent work experience.
• Knowledge of medical terminology and anatomy.
• Basic computer/keyboard skills required.
• Strong verbal communication, telephone etiquette, and handwriting skills.
• Knowledge of medical terminology and anatomy also required.

Responsabilités

• Screens and directs calls; relay messages to clinicians, patients, and facilities.
• Monitors the Message Center; address urgent messages within 2 hours, routine in 4 hours.
• Schedules routine appointments, consultations, and tests as requested.
• Receives and responds to prescription requests under clinician direction.
• Prepares routine medical and non-medical correspondence and reports.
• Orders appropriate patient charts for clinician review.
• Supports nursing staff; assist with exam rooms and supplies.
• Maintains departmental records, files and logs.
• Performs quality checks on equipment such as autoclaves.
• Obtains answers to routine questions and inquiries.
• Performs other tasks as assigned.

Connaissances

Computer basics

Verbal communication

Medical terminology

Telephone etiquette

Photocopier use

Patient confidentiality

Formation

Medical assisting program or equivalent

Description du poste

Job Description

POSITION SUMMARY STATEMENT:

Performs a variety of clerical tasks involving direct patient contact, assisting assigned medical department in providing outstanding patient care and services.

MINIMUM QUALIFICATIONS:

• Education, Experience or Equivalent Combination:

  • Graduate from an approved medical assisting or medical office assisting program or equivalent work experience.

• Licensure/ Registration/ Certification:

  • NA

• Knowledge, Skills, and Abilities:

  • Basic computer/keyboarding skills required.

  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and ensure safety of patients.

  • Strong verbal communication, human relation, listening, telephone etiquette, and handwriting skills required.

  • Knowledge of medical terminology and anatomy also required.

  • Possesses ability to proficiently operate the following pieces of equipment: Telephone, Personal Computer utilizing word processing software, and Photocopier.

PREFERRED QUALIFICATIONS:

• Licensure/ Registration/ Certification:

  • Medical Office Assistant Certification

• Knowledge, Skills, and Abilities:

  • Possesses ability to promote and maintain good patient relations and patient confidentiality.

ESSENTIAL DUTIES:

1. (15-30%) – Screens and directs calls to appropriate persons. May relay messages back from care clinicians to patients, hospitals, pharmacies, and nursing homes seeking advice or assistance.

2. Monitors the Message Center to ensure that all Department Assistant and other designated messages as assigned have been addressed according to policy: Urgent Messages within 2 hours; routine messages within 4 hours.

3. (5-15%) – Schedules patients for routine appointments, consultations, surgery, or special test procedures as requested by clinician.

4. (5-15%) – Receives and/or responds to requests for new or refilled prescriptions under clinician’s direction.

5. (5-15%) – Compiles and prepares routine medical and non-medical correspondence and recurring reports, under supervisor or clinician direction.

6. (5-15%) – Orders appropriate patient charts for care clinician review.

7. (5-15%) – Provides various support to nursing staff as needed. This may include, but is not limited to, such items as cleaning and stocking exam rooms, assembling/disassembling instrument trays.

8. (10-20%) – Establishes and maintains departmental records, files and logs, and related paperwork.

9. (1-5%) – May perform quality checks on various equipment such as autoclave.

10. (5-15%) – Obtains or furnishes answers to routine questions and inquiries.

11. (1-10%) – Performs other tasks as assigned.