Medical Office Assistant MOA - Northeast Georgia Physicians Group NGPG - Resource Pool - PRN Days

Northeast Georgia Health System; Gainesville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Northeast Georgia Health System is seeking a Front Office/Referral Specialist to support our physician practices in Gainesville. You will manage incoming calls and visitors, handle referrals, schedule appointments, and maintain accurate patient records in EPIC.

This role emphasizes excellent customer service, organization, and timely communication with patients and staff. Responsibilities include processing referrals, updating patient information, coordinating deposits and reports, and

Qualifications

• High school diploma or GED is required.
• Experience in customer service or a physician's office is preferred.
• Proficiency with EPIC EMR and accurate data entry is expected.

Responsibilities

• Screen and refer all incoming calls and visitors to ensure accurate communication.
• Procure patient referrals per physician requests and process mail efficiently.
• Schedule appointments for patient referrals as requested by physicians.
• Log referrals and post referral numbers to patient accounts when received from other practices.
• Advise patients on referral requirements and how to obtain referrals.
• Open and distribute mail to appropriate personnel daily.
• Maintain accurate patient information in EPIC and balance daily audit journals.
• Enter charges accurately and forward monthly reports to Central Business Office.
• Prepare daily deposits and update patient information as needed.
• Maintain front office inventory and supplies.

Skills

Customer service

Phone screening

Referral processing

EPIC EMR

Data entry

Education

High School Diploma or GED

Tools

EPIC EMR

Job description

Job Category:Physician Services / Physician ClinicsWork Shift/Schedule:8 Hr Morning - AfternoonNortheast Georgia Health System is rooted in a foundation of improving the health of our communities.About the Role:Job SummaryPerforms duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records.Minimum Job QualificationsLicensure or other certifications:Educational Requirements: High School Diploma or GEDMinimum Experience:Other:Preferred Job QualificationsPreferred Licensure or other certifications:Preferred Educational Requirements:Preferred Experience: Customer Service or Physician's Office experience preferred.Other:Job Specific and Unique Knowledge, Skills and AbilitiesKnowledge of and proficient use of EMR (Electronic Medical Record) systemEssential Tasks and ResponsibilitiesScreens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.Schedules appointments for patient referrals as requested by Physicians.Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.Advises patients when referral numbers are needed and how patients can obtain a referral. Provides patients with needed information regarding their referral.Opens and distributes mail to appropriate personnel daily.Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).Ensures daily audit journals are balanced. Enters charges accurately.Forward all monthly reports to the Central Business Office in a timely manner.Prepares daily deposits per center procedure.Updates patient information with pertinent information as needed, Arranges payment agreements as indicated.Maintains inventory of front office supplies as required.Physical DemandsWeight Lifted: Up to 20 lbs, Occasionally 0-30% of timeWeight Carried: Up to 20 lbs, Occasionally 0-30% of timeVision: Moderate, Occasionally 0-30% of timeKneeling/Stooping/Bending: Occasionally 0-30%Standing/Walking: Occasionally 0-30%Pushing/Pulling: Occasionally 0-30%Intensity of Work: Occasionally 0-30%Job Requires: Reading, Writing, Reasoning, Talking, KeyboardingWorking at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.NGHS: Opportunities start here.Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.