Medical Office Assistant MOA - Northeast Georgia Physicians Group NGPG - OBGYN - FT Days

20 Northeast Georgia Medical Center, Inc.; Gainesville (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Northeast Georgia Health System in Gainesville, FL seeks a Medical Front Desk/Receptionist to support physician services. Responsibilities include front desk duties, screening calls, managing referrals, scheduling appointments, and maintaining accurate patient records in the EPIC system.

Candidates should have a High School Diploma or GED and customer service experience; familiarity with EMR is preferred. The role involves daily mail handling and deposit preparation, with strong attention to

Qualifications

• High School Diploma or GED required.
• Experience in customer service or physician's office is preferred.

Responsibilities

• Screens and refers all incoming calls and visitors to ensure accurate and timely communication.
• Procures patient referrals in accordance with physician requests and processes mail promptly.
• Schedules appointments for patient referrals as requested by physicians.
• Logs all referrals and posts referral numbers to patient accounts when received from other physician practices.
• Provides patients with information regarding their referral and how to obtain it.
• Enters charges accurately and maintains proper patient information in the system.
• Maintains inventory of front office supplies and assists with daily deposits and reporting.

Skills

Customer Service

Phone Screening

Front Desk Duties

Education

High School Diploma or GED

Tools

EPIC

Job description

Job Category: Physician Services / Physician Clinics Work Shift/Schedule: 8 Hr Morning - Afternoon

About the Role:

Job Summary Performs duties that include reception, maintaining clinical and financial records, front office inventory requirements, and medical records.

Minimum Job Qualifications

• Licensure or other certifications:
• Educational Requirements: High School Diploma or GED
• Minimum Experience: Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:
• Preferred Educational Requirements:
• Preferred Experience: Customer Service or Physician's Office experience preferred.
• Other:

Job Specific and Unique Knowledge, Skills and Abilities

Knowledge of and proficient use of EMR (Electronic Medical Record) system

Essential Tasks and Responsibilities

• Screens and refers all incoming calls and visitors to ensure that accurate and timely communication is facilitated.
• Procures patient referrals in accordance with Physician requests and processes mail in a timely and efficient manner.
• Schedules appointments for patient referrals as requested by Physicians.
• Logs all referrals according to established guidelines and posts referral numbers to patient’s account when received from other Physician practices.
• Advises patients when referral numbers are needed and how patients can obtain a referral.
• Provides patients with needed information regarding their referral.
• Opens and distributes mail to appropriate personnel daily.
• Ensures accurate patient information is entered into the EPIC system (maintains acceptable registration error rate parameters).
• Ensures daily audit journals are balanced.
• Enters charges accurately.
• Forward all monthly reports to the Central Business Office in a timely manner.
• Prepares daily deposits per center procedure.
• Updates patient information with pertinent information as needed,
• Arranges payment agreements as indicated.
• Maintains inventory of front office supplies as required.

Physical Demands

Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time Weight Carried: Up to 20 lbs, Occasionally 0-30% of time Vision: Moderate, Occasionally 0-30% of time Kneeling/Stooping/Bending: Occasionally 0-30% Standing/Walking: Occasionally 0-30% Pushing/Pulling: Occasionally 0-30% Intensity of Work: Occasionally 0-30%

Job Requires

Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals. NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Northeast Georgia Health System (NGHS) is a non-profit on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through five hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder, Dahlonega and Demorest – with a total of more than 850 beds and more than 1,200 medical staff members representing more than 60 specialties. Learn more at www.nghs.com.