Medical Office Assistant (MCP)

C018 MUSC Community Physicians (MCP); Lugoff (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Paid Parental Leave

Disability insurance

Tuition Reimbursement

Employee discounts

Flexible schedule options

Certification incentive program

Job summary

MUSC Community Physicians (MCP) is part of the Medical University of South Carolina, supporting rural clinics across South Carolina. This role provides front-desk coverage, manages clinic appointments, handles multi-line telephones, collects payments, and registers patients.

You will also schedule interpreters and retrieve billing charges while ensuring smooth patient flow. Daily duties include appointment scheduling, patient check-in/out, charge posting, and cash handling.

Qualifications

• High school diploma or equivalent plus health care experience or certification.
• CNA, EMT, or Paramedic certification is acceptable.
• Bachelor's degree may substitute for experience.

Responsibilities

• Schedule patient appointments and manage the clinic calendar.
• Register patients and handle check-in/out processes.
• Triages phone calls and directs inquiries to appropriate staff.
• Manage medical records and billing/collections activities.
• Coordinate referrals and prepare clinic for daily operations.

Skills

Telephone triage

Customer service

Billing and collections

Scheduling

Cash handling

Medical records

Education

High school diploma or equivalent

CNA

EMT/Paramedic

Bachelor's degree

Tools

EMR software

Billing software

Phone systems

Job description

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Provide administrative coverage at the front desk of the Clinic including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems. Answer multiline telephones. Take payments from clients for clinical services. Complete client registration, and documentation. Schedule interpreters for clients. Retrieve billing charges. Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC001827 MCP - Kershaw SHP-Lugoff Primary Care Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40

Job Description

•To provide constant and efficient operations of the physician medical office. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

Minimum Education and Experience:

• High school diploma or equivalency plus one year of patient care experience in a health care facility; or a Certified Nursing Assistant; or successful completion of a Nursing Assistant or Medical Assistant course at an accredited institution or equivalent training; or EMT or Paramedic certification; or a Bachelor’s degree.

Required Licensure, Certifications, Registrations:

N/A

Benefits:

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

Physical Requirements

• Ability to perform job functions while standing and sitting.
• Ability to perform job functions while walking and climb stairs.
• Ability to work from elevated areas.
• Ability to work in confined/cramped spaces.
• Ability to perform job functions from kneeling positions.
• Ability to bend and twist at the waist.
• Ability to squat and perform job functions.
• Ability to perform gross motor activities with fingers and hands.
• Ability to perform firm grasping with fingers and hands.
• Ability to reach overhead.
• Ability to perform repetitive motions with hands/wrists/elbows and shoulders.
• Ability to use lower extremities for balance and coordination.
• Ability to reach in all directions.
• Ability to lift and carry 50 lbs. unassisted.
• Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted.
• Ability to lift from 36" to overhead 25 lbs.
• Ability to exert up to 50 lbs. of force.
• Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force are needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force are required to push a stretcher with a patient with one hand.
• Ability to maintain 20/40 vision, corrected, in one eye or with both eyes.
• Ability to see and recognize objects close at hand or at a distance.
• Ability to match or discriminate between colors.
• Ability to determine distance/relationship between objects; depth perception.
• Ability to maintain hearing acuity, with correction.
• Ability to perform gross motor functions with frequent fine motor movements.
• Ability to deal effectively with stressful situations.
• Ability to work rotating shifts.
• Ability to work overtime as required.
• Ability to work in a latex safe environment.
• Ability to maintain tactile sensory functions.
• Ability to maintain good olfactory sensory function.
• Ability to be qualified physically for respirator use, initially and as required.

Equal Opportunity Employer Statement

Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.

Career Opportunities and University Information

Thank you for wanting to be part of the Medical University of South Carolina team. Whether you want to teach the next generation of health care leaders, innovate new business models, discover the next breakthrough or provide patient care, there's a role for you that fuels your passion and takes advantage of your skills. There are career opportunities available in academics, research, hospital medicine, physician practices and support services, from patient billing to IT. As an applicant, you can search jobs for all MUSC entities as well as search by category and location. MUSC attracts more than $250 million annually in research funding, making it the biggest magnet for biomedical, extramural research dollars of all institutions of higher learning in South Carolina. The Clinical and Translational Science Award (CTSA) Program aims to advance clinical and translational science to increase the speed at which new treatments become available to patients. MUSC Health, the clinical enterprise, operates a 750 bed medical center, which includes a nationally recognized Children’s Hospital, the Ashley River Tower (cardiovascular, digestive disease, and surgical oncology), Hollings Cancer Center (one of fewer than 70 elite National Cancer Institute designated centers), a Level I Trauma Center and the Institute of Psychiatry. In addition, there are more than 100 outreach clinics, hospital/health system affiliations, and telehealth sites. U.S. News & World Report placed us among the top one percent of all American hospitals, with 11 specialties in the top 50. The MUSC Medical Center is also one of only three Magnet designated hospitals in South Carolina.