Medical Office Assistant II (Chevy Chase)

MedStar Health; Chevy Chase (MD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Office Secretary to provide essential support in a fast-paced dermatology department. This role involves managing patient appointments, handling medical billing, and maintaining office records. The ideal candidate will have strong organizational skills and experience in a medical office environment, ensuring smooth operations and excellent patient care. Join a team committed to delivering quality healthcare and making a positive impact in the community. This is a fantastic opportunity for those looking to advance their career in a supportive and dynamic setting.

Qualifications

• 1-3 years experience as a secretary in a medical environment.
• Training in secretarial/medical office support preferred.

Responsibilities

• Schedules patients' appointments and coordinates physician calendars.
• Transcribes dictation and manages patient billing inquiries.

Skills

Medical Terminology

Word Processing

Customer Service

Billing and Coding

Education

High School Diploma or GED

Technical Training in Medical Office Support

Tools

Personal Computer

Telephone

Facsimile

Copier

Job description

General Summary of Position

Department: Dermatology
Location: Chevy Chase
Status: Full-time, 40-hours per week
Schedule: Monday-Friday, 8:30am-5:00pm

Provides a variety of moderately complex medical office support/clerical/secretarial functions for one or more medical, professional, or research staff.

Primary Duties and Responsibilities

Receives and screens telephone callers and visitors to the office. Responds to a variety of inquires, referring the inquiries of a technical nature to an appropriate staff member. Takes and forwards messages.

Schedules patients' appointments and assists in the scheduling of the patients' appointments with other medical offices. Coordinates physician(s)' calendar, including patient appointments, surgeries, meetings, etc.

Transcribes dictation including patient narrative and/or discharge summaries, general correspondence, and memoranda. Types letters, requisitions, reports, etc. from handwritten copy and/or notes.

Answers requests for new prescriptions and refills; submits requests to physician for authorization. Calls in prescriptions to pharmacy.

Completes preliminary registration for new patients and updates information on existing patients (inpatients and/or outpatients); obtains necessary recertification/verification/ referrals, signatures, copies of insurance cards, etc. May coordinate pre-admission testing.

Enters physician charges into billing system, ensuring appropriate insurance coverage and providing Patient Billing Services with appropriate referrals, authorizations, and operative reports. May review ICD-10 codes; works with medical personnel to reconcile errors and inconsistencies. Responds to billing related inquires from patients and/or Patient Billing Services. Accepts co-payments; may deposit payments or forward them to appropriate personnel.

Establishes and maintains a variety of files, records, logs, charts, etc. including departmental files. Retrieves files, records, charts, and/or the information therein as necessary.

Receives, opens, and date stamps incoming mail. Reviews, sorts, and/or directs mail to the appropriate person in accordance with departmental policy.

May prepare exam room(s) between patients, based on procedure, and may assist physician in exam/procedure.

Maintains office supplies and may assist in maintaining medical supply inventory for the department.

May compile information for procedure and on-call schedules. Posts and distributes schedules to appropriate personnel, revising schedules as necessary.

Minimum Qualifications
Education

• High School Diploma or GED required
• May require up to l year of technical or other specialized training; and, depending on assigned department, training in secretarial/medical office support (e.g.: word processing, medical terminology, medical insurance/billing, etc.).

Experience

• 1 to 3 years experience as a secretary preferably in a doctor's office or medical environment required

Knowledge, Skills, and Abilities

• Requires the ability to read and write; and knowledge of grammar, and arithmetic including fractions and decimals.
• May require the use of standard office/medical equipment (i.e., typewriter, personal computer, data terminal, on-line printer, calculator, telephone, facsimile, copier, sterilizing equipment, blood pressure cuff, or tables); the preparation, comparison or checking of reports, records and related data; and basic use of formulas, charts, tables, drawings and knowledge of their application.

This position has a hiring range of $20.941 - $31.852