Medical Office Assistant II (Bilingual)

Kaiser Permanente; Oceanside (CA); On-site; USD 25,000 - 34,000; Full time

Job summary

Kaiser Permanente Oceanside seeks a Medical Office Assistant II to support patient flow, perform routine administrative and basic clinical tasks under supervision, and ensure smooth clinic operations. The role requires completion of a Medical Office Assistant program with Certification, and bilingual English/Spanish Level II.

You will handle patient education, prepare exam rooms, manage calls, and assist the licensed provider as needed.

Qualifications

• Completion of a Medical Office Assistant program with Certification.
• Equivalent of six (6) months experience or twelve (12) months equivalent experience in lieu of certification.
• Ability to give and follow oral and written instructions.
• Ability to work effectively with the public.
• Valid CPR prescription call in for ambulatory care setting.
• Bilingual (English/Spanish) Level II required

Responsibilities

• Take vital signs and apply dressings for assessment by licensed provider.
• Respond to member telephone messages and provide education to members and families.
• Prepare treatment rooms and assist with minor procedures as directed by physician.
• Transports patients and assists with patient movement.
• Maintain sterile instruments and follow universal precautions.

Skills

Bilingual English/Spanish

Sterile techniques

Patient education

Education

Medical Office Assistant certification

Job description

Job Summary:

Under direct supervision of RN or provider performs routine patient care following department policies and procedures. Assists with patient exams and procedures, responds to members telephone messages and provides education to members and families.

Essential Responsibilities:

• May perform nursing care functions such as vital signs, removal and/or application of dressings for assessment by licensed provider, cleaning wound after providers assessment and instructions, shaving and skin preparation, reinforce standardized self care procedures as directed by licensed provider.
• Recognizes and responds to acute emergency situations following established procedures.
• May draw up injection solutions for immediate use upon physician orders.
• Orients patients to system policies and practices.
• Provides appropriate instruction sheets based upon provider direction.
• Reviews instruction sheet with patient.
• Transports patients by assisting or lifting individuals onto mobile beds or wheelchairs and transports/transfers patient onto other hospital or clinic areas as directed.
• Completes necessary arrangements or organizes treatment room prior to surgical and/or examination procedures by setting up or laying out instruments, drapes and sponges contained in sterile trays and assembling equipment items as required for particular procedures as directed by physician.
• May assist licensed provider with patient examinations and treatments by positioning, restraining patients and assisting as directed.
• Provides assistance in treatment rooms during minor surgical procedures and/or various diagnostic examinations by positioning and draping; may hold clamps or retractors, sponge vascular areas, and pass instruments as specifically directed by physician.
• Assures safety or patient during procedures and transport.
• May prepare and transport items such as medical equipment and laboratory specimens.
• May clean and disinfect instruments/equipment according to standardized procedures.
• Follow Universal Precautions.
• Reports incidents of failure to follow procedures to Department Administrator or designee.
• Maintains departmental files, performing duties such as pulling files and assembling forms prior to appointment, and filing returned diagnostic reports as directed.
• Initiates and/or completes diagnostic test forms per provider order, telephones prescriptions to pharmacies, relays medical information from physician to patient and relays information from patient to physician.
• Charts in patient medical records as indicated.
• May perform lab tests including urine dip-tests, acetone tests, hemocult tests, tests to determine PH., protein and PKU.
• May perform hearing and vision tests, glaucoma tests and visual acuities.
• Collects, by non-invasive techniques and preserves specimens for testing, including urine, sputum and stool.
• Participates in Departmental Quality Assurance Activities.
• Performs other duties as required, such as checking patients medical records for incomplete data, relaying messages to staff personnel.
• Note: Specific duties may vary depending on assignment.
• Note: Bold print indicates those difference between the Medical Office Assistant I and II classifications.
• These responsibilities are specific to the Medical Office Assistant II.

Basic Qualifications:

Experience:

• If position is for Pediatrics, it requires minimum of one (1) year pediatric or equivalent experience.

Education:

• Completion of a program in Medical Office Assistant with Certification and equivalent of six (6) months experience or twelve (12) months equivalent experience in lieu of certification required.

License, Certification, Registration:

• N/A

Additional Requirements:

• Ability to give and follow oral and written instructions.
• Ability to work effectively with the public.
• Demonstrated knowledge of the sterile techniques.
• Valid CPR Prescription call in for ambulatory care setting.

• Bilingual (English/Spanish) Level II required

Preferred Qualifications:

• N/A.

Notes:

• While this position's home clinic is Oceanside, this position may float to other North County Primary Care locations as operations require.
• This is an 8-hour shift with varied start times between 7:00AM-10:00AM

• Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program.