Medical Office Assistant - FT - Days - East Memphis

MH-Memphis Hospitals; Memphis (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

MH-Memphis Hospitals, a community-focused health system in Memphis, is seeking a Medical Office Assistant to support front desk operations at our ambulatory/clinic site. You will register patients in the EMR, triage calls, and assist with patient portal tasks.

You will handle insurance data, collect co-pays, and welcome patients with professionalism, contributing to a patient-centered experience in line with MLH values.

Qualifications

• High School Diploma or Equivalent required.
• Insurance verifications/authorizations 1–3 years preferred.
• Physician office experience 1–3 years preferred.
• Scheduling 1–3 years preferred.
• CMA/medical office certification preferred (if applicable).

Responsibilities

• Registers new patients and updates demographic information.
• Schedules appointments and makes confirmation calls.
• Collects co-pays and insurance data for payment processing.
• Greet patients and visitors and respond to information requests in person or by phone.

Skills

Medical terminology

Medical coding

Office software

Customer service

Education

High School Diploma or Equivalent

Tools

EMR system

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!

We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we've served the health care needs of the people of Memphis and the Mid-South.

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview

An important part of the patient care team, an MOA consistently exhibits the core principles of patient- and family-centered care. The Medical Office Assistant works closely with patients and families, management, staff and clinicians and is responsible for the success of all front desk functions in the ambulatory/clinic site. Common duties of this position include answering the phone, triaging patient calls, registering patients in the EMR, preparation of chart contents, records retrieval and filing, collecting payments from responsible party, and assisting patients with the patient portal. Models appropriate behavior as exemplified in the The Methodist Mission, Vision and Values.

What you will do

• Registers new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information.
• Schedules new appointments as needed and makes confirmation calls to patients with upcoming appointments.
• Collects co-pays and insurance data to ensure full and proper payment.
• Manages the front desk area by greeting patients and visitors and responding to request for information in person or by phone.
• Demonstrates initiative in identifying opportunities for self-development and enhancement of professional competency.

Education/Formal Training Requirements

• Required - High School Diploma or Equivalent

Work Experience Requirements

• Preferred - Insurance verifications or authorizations 1-3 years
• Preferred - Physician office 1-3 years
• Preferred - Scheduling 1-3 years

Licenses and Certifications Requirements

• Preferred - Certified Medical Office Assistant National Center for Competency Testing
• Preferred - Certified Medical Administrative Assistant National Healthcareer Association

Knowledge, Skills and Abilities

• Basic understanding of medical terminology.
• Knowledge of coding preferred.
• Knowledge of general business operations, scheduling, insurance, and coding.
• Ability to work without close supervision and to exercise independent judgment.
• Ability to use word processing and spreadsheet programs and standard office equipment.
• Ability to communicate verbally and in writing with others.
• Ability to organize multiple tasks and projects and maintain control of workflow.
• Ability to handle stressful situations.
• Ability to operate standard office equipment such as PC, copier, fax machine, printer.
• Ability to perform basic arithmetic calculations.
• Ability to provide customer service consistent with MLH values.

Supervision Provided by this Position

There is no lead or supervisory responsibilities assigned to this position.

Physical Demands

The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.

Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.