Medical Office Assistant / CVFM - Maiden / Full-Time

Catawba Valley Health System; Maiden (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Catawba Valley Medical Center seeks an administrative assistant to support patient flow in our medical office. You will register patients, handle calls, schedule visits, and ensure EHRs are prepared for each appointment.

Responsibilities include collecting payments, posting charges, and coordinating with the care team to maintain smooth operations. Prior experience with EHR systems and basic ICD/CPT knowledge is preferred, with a focus on accuracy and customer service.

Qualifications

• High School diploma or equivalent.
• 1 year experience in healthcare admin with EHR and ICD/CPT coding.
• Alternatively, 2 years in Administrative Assistant or Customer Service.
• Internship with accredited Medical Office Assistant program.

Responsibilities

• Register patients accurately and verify information.
• Manage telephone calls and appointment scheduling.
• Prepare and review electronic health records for visits.
• Collect payments and co-pays; enter charges to capture reimbursements.
• Operate in a team-based office environment.

Skills

Administrative tasks

Customer service

Phone management

Education

High School diploma or equivalent

Tools

Electronic Health Records (EHR)

ICD/CPT coding knowledge (preferred)

Job description

JOB DESCRIPTION

Summary of Performance Expectations: Promotes a professional patient centered practice image by efficiently performing a variety of business and clerical tasks designed to facilitate the smooth flow of patients and work throughout the medical office. Accurately registers patients, manages the telephone, effectively schedules appointments, reviews, and prepares electronic health records to ensure necessary reports and confirms records are available for the patient visit, collects payments and co-payments and enters charges as necessary to capture the maximum payment reimbursement for services. Utilizes a team-based approach to all tasks.

Required

Education & Credentials:

High School diploma or equivalent.

Preferred

Knowledge and a clear understanding of basic ICD and CPT codes. Formal technical or vocational education in Healthcare Management / coding.

Required

Work Experience:

One year experience working in healthcare performing administrative duties using an electronic health record system (EHR), such as but not limited to working with ICD & CPT codes and scheduling.

OR

• will consider two years' experience in an Administrative Assistant or Customer Service position.
• Will consider completion of successful internship with accredited Medical Office Assistant Program

Given training and on-the-job experience, incumbent should be proficient in the basic aspects of the job within three months of employment date.

Preferred

Medical Coding and or Insurance Billing experience

ABOUT US

About Catawba Valley Medical Center

COMPREHENSIVE, ACCESSIBLE HEALTHCARE SERVICES IN THE CATAWBA VALLEY

As the region’s largest not-for-profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare to all who need it - regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.

Our mission: Exceptional Healthcare. Every Person. Every Time.

At A Glance:

• Region’s only level III Neonatal Intensive Care Unit (NICU)
• Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
• American College of Surgeons Accredited Comprehensive Community Cancer Center

HIGH LEVEL OF TECHNICAL CARE FROM MEDICAL EXPERTS

Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.

One of our goals at Catawba Valley Medical Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.