Medical Office Assistant Administrative

UNC Health; North Carolina; On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Holly Springs, NC is seeking an administrative assistant to perform patient check-in/check-out, handle billing information, and provide customer service with strong computer and data-entry skills.

The role supports revenue cycle processes and requires a high school diploma or GED; preferred completion of a medical administrative assisting program. This onsite position offers standard 40-hour weeks.

Qualifications

• Language skills to read and interpret safety rules and manuals.
• Mathematical skills for basic arithmetic and percentage calculations.
• Computer skills to enter and process data accurately.
• Reasoning ability to follow written or oral instructions.
• Good communication and interpersonal abilities.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (insurance verification and authorization, codes visits with ICD and CPT), balances receipts, and responds to billing questions.
• Schedules patient appointments entering all required demographic and clinical information into the system.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Complies with safety and regulatory guidelines (HIPAA, OSHA, infection prevention) and participates in unit improvement activities.
• Provides good customer service and communicates effectively with patients, families and staff.

Skills

Language skills

Mathematical skills

Computer skills

Reasoning ability

Communication

Education

High school diploma or GED

Accredited medical administrative assisting program

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Other information:

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Knowledge/Skills/and Abilities Requirements

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

• Legal Employer: GP2
• Entity: UNC Physician Group Practices
• Organization Unit: CO Holly Springs PT
• Work Type: Full Time
• Standard Hours Per Week: 40.00
• Salary Range: $18.48 - $25.89 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Day Job
• Location of Job: US:NC:Holly Springs
• Exempt From Overtime: Exempt: No
• This position is employed by UNC Physicians Group Practices II, LLC, a private, for-profit subsidiary of UNC Health Care System.
• Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
• UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.