Medical Office Assistant Administrative

UNC Health Care; Cary (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

UNC Health is seeking a dedicated Medical Administrative Assistant for the Carolina Foot and Ankle group in Cary, NC. This on-site role handles patient check-in/check-out, insurance verification, coding, and billing inquiries, while supporting scheduling and clerical duties.

The position emphasizes compliance with HIPAA and OSHA, strong computer skills, and excellent customer service. Prior medical office experience is preferred, with a standard 40-hour workweek and competitive hourly pay.

Qualifications

• High school diploma or GED required.
• Completion of an accredited medical administrative assisting program preferred.
• Experience in a medical office preferred.
• Strong customer service and computer skills.
• Ability to read and interpret basic procedures and instructions.

Responsibilities

• Maintain compliance with organizational policies and procedures.
• Maintain compliance with revenue cycle and financial audit guidelines.
• Demonstrate effective computer skills, file, answer phones professionally, and provide accurate information.
• Accurately perform patient check-in and check-out procedures, verify insurance, code visits, balance receipts, and respond to billing questions.
• Schedule patient appointments, enter demographic and clinical information, and coordinate with other parties.
• Order and maintain clinical and office supplies and equipment.
• Ensure safety and regulatory guidelines are followed (HIPAA, OSHA, infection control) and participate in improvement activities.
• Demonstrate strong customer service when interacting with patients, families, and visitors, and maintain good teamwork.

Skills

Customer service

Computer skills

Phone handling

Education

High school diploma or GED

Medical administrative assisting program

Job description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities:
1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills.

Responsibilities:
1. Maintains compliance with organizational policies and procedures.
2. Maintains compliance with revenue cycle and financial audit guidelines.
3. Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
4. Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
5. Orders and maintains clinical supplies, office supplies, and equipment.
6. Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
7. Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Other Information

Other information:
Education Requirements:
* High school diploma or GED required; higher-level degree may satisfy this requirement.
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.
Knowledge/Skills/and Abilities Requirements:
* Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients, or employees of organization. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio and percent. Computer Skills: Ability to enter and process data accurately. Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Job Details

Legal Employer: UNCGP

Entity: UNC Health MG Group Practices

Organization Unit: Carolina Foot and Ankle Darrington Drive

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Cary

Exempt From Overtime: Exempt: No

This position is employed by UNC Physicians Network Group Practices, a private, for-profit subsidiary of UNC Health Care System.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities.

Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.