Medical Office Assistant

WELL Health Technologies Corp. (TSX: WELL); Vancouver (WA); On-site; USD 28,000 - 30,000; Part time

Job summary

WELL Health Clinic Network Inc. is seeking a motivated Medical Office Assistant to join our team in Hastings Sunrise. You will provide administrative and clinical support to ensure smooth clinic operations and excellent patient care, working with physicians and staff to manage appointments, referrals, results, and billing.

The role requires strong customer service, teamwork, and organization. Flexible shifts, including evenings and weekends, are required as part of a busy clinic environment.

Qualifications

• High school diploma or equivalent is required.
• Exceptional customer service and a patient-focused approach.
• Strong interpersonal and team collaboration skills.
• Clear verbal and written communication skills.
• Strong attention to detail; ability to plan, organize, and prioritize work.
• Ability to work independently and with a team in a busy clinic.
• Problem-solving and initiative.
• Flexibility to work varying shifts, including evenings and weekends.
• MOA certificate program is an asset.
• Experience with OSCAR EMR and MSP billing are assets.

Responsibilities

• Provide administrative support: answer calls, greet patients, schedule appointments, manage referrals, support results management, and process billing.
• Assist with collecting and preparing laboratory specimens and basic on-site tests; sterilize instruments.
• Check in patients, escort to examination rooms, prepare spaces, respond to non-clinical questions, and provide post-appointment assistance.
• Maintain patient information confidentiality and security at all times.
• Perform other clinical and administrative duties as directed by clinic management.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organization

Prioritization

Teamwork

Problem solving

Flexibility

MOA certificate

OSCAR EMR

MSP billing knowledge

Education

High school diploma or equivalent

MOA certificate program (asset)

Tools

OSCAR EMR

MSP billing knowledge

Job description

Entity: WELL Health Clinic Network Inc.

Position Title: Medical Office Assistant

Hourly Pay Range: $20 - $22

Job Class: Part Time

Work Location: Hastings Sunrise

About The Company

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients. WELL has built an innovative practitioner enablement platform that includes comprehensive end-to-end practice management tools inclusive of virtual care and digital patient engagement capabilities as well as Electronic Medical Records (EMR), Revenue Cycle Management (RCM) and data protection services. WELL uses this platform to power healthcare practitioners both inside and outside of WELL’s own omni-channel patient services offerings.

WELL owns and operates Canada’s largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multinational multidisciplinary telehealth offering. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL”. To learn more about the company, please visit: www.well.company.

Position Summary

We are seeking a motivated, patient-focused Medical Office Assistant to join our growing team. Working collaboratively with physicians and clinic staff, you will provide administrative and clinical support to help ensure smooth clinic operations and excellent patient care. If you enjoy helping people and contributing to a supportive team environment, we would love to hear from you.

What You Will Be Doing

• Administrative support: Answer calls and greet patients in a helpful, respectful, and efficient manner. Schedule appointments, manage referrals, support results management, and process billing.
• Laboratory support: Assist with collecting and preparing laboratory specimens and performing basic on-site tests, as trained and directed. Dispose of contaminated supplies and sterilize medical instruments according to clinic protocols.
• Patient care support: Check in patients, prepare and escort them to examination rooms, prepare examination and treatment spaces, respond to non-clinical questions, provide post-appointment assistance, and monitor the waiting room.
• Privacy and confidentiality: Maintain the confidentiality and security of patient information at all times.
• Clinic operations: Complete other clinical and administrative duties or special assignments as directed by clinic management and within the scope of the role.

You Have

• A high school diploma or equivalent.
• Exceptional customer service skills and a welcoming, patient-focused approach.
• Strong interpersonal skills and the ability to contribute positively to a team.
• Clear verbal and written communication skills.
• Strong attention to detail and the ability to plan, organize, and prioritize work.
• The ability to work independently and collaboratively in a busy clinic environment.
• Sound problem-solving skills and a willingness to take initiative.
• A professional, open, and accountable approach to your work.
• Flexibility to work varying shifts, including evenings and weekends, as required by the clinic.
• Previous experience as a Medical Office Assistant or completion of an MOA certificate program is an asset.
• Experience using OSCAR EMR and a good understanding of MSP billing are assets.

The hourly rate for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive rate that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

This recruitment process uses automated tools, including artificial intelligence, to help review applications. Qualified human decision-makers review these results and make all final hiring decisions.

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar. Learn more in our Sustainability Impact Report.

Want to read more about us? Visit https://stories.well.company/.