Medical Office Assistant

Vancouver Island Health Authority; Union (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

Join the Vancouver Island Health Authority as a Medical Office Assistant/Clerk at a new Urgent and Primary Care Facility. You will play a crucial role in providing administrative support while benefiting from a supportive community, competitive wages, and comprehensive benefits.

Benefits

Extended health benefits (medical, dental)

Four weeks vacation

Thirteen statutory holidays

Accrued sick pay

Pension plan

Educational scholarships

Premium employee discount program

Qualifications

• Two years recent related experience in a health care setting.
• Experience with at-risk or street-involved populations preferred.

Responsibilities

• Assist in the delivery of health services at the new Cowichan Urgent and Primary Care Facility.
• Work effectively as part of an integrated administrative team.

Skills

Organizational Skills

Communication Skills

Typing Speed (min 50 wpm)

Computer Literacy

Ability to work in a fast-paced environment

Education

Grade 12 education

Graduation from a Medical Office Assistant course

Job description

Medical Office Assistant/Clerk - Primary Care - Multiple Openings (MO) - (214762)

Work Area (FBA Only)

Multi-Site

No

Travel Requirement

Shift Start Time/End Time

As Required

Days Off

As required

Vacancy Type

Regular FT

Salary Range (Hourly Rate)

$25.54 - $27.22

Paid FTE

1.0

Worked BI-WEEKLY HOURS

75

Planned Start Date

Sep. 25 2025

Approximate End Date (For Temporary Assignments ONLY)

Pending Return of Incumbent

CRC required? (employee will be working with or have access to children or vulnerable adults and requires a Criminal Record Check)

Yes

Job Description

Island Health is hiring medical office assistants to join our team at the new Urgent and Primary Care Facility in the Cowichan Valley.

What We Offer

• Competitive Wage: $25.54 - $27.22
• Benefits: Extended health (medical, dental), 4 weeks vacation, 13 statutory holidays, accrued sick pay, pension plan, educational scholarships, premium employee discount program.
• Supportive community: The Cowichan Primary Care Network is a close-knit group of dedicated professionals who support one another to deliver the best possible care to patients in the Cowichan Valley.
• State-of-the-Art Facility: The Cowichan Urgent Primary Care Centre is currently under construction and is expected to be completed in October 2025. This new two-story centre is designed to deliver urgent, episodic, and ongoing care — 365 days a year, from 8 AM to 8 PM — for patients with or without a family doctor.

Qualifications
Education, Training And Experience

To join our team, you will have:

Grade 12 education and graduation from a Medical Office Assistant course, plus two years recent related experience in a health care setting; or an equivalent combination of education, training, and experience.

Experience working with at-risk or street-involved populations preferred.

Skills And Abilities

• Demonstrated ability to work effectively with others in fast-paced health centre environment.
• Ability to organize and prioritize multiple tasks and work roles.
• Ability to work as an effective member of an integrated administrative team.
• Ability to communicate effectively using all communication vehicles.
• Ability to type a minimum 50 wpm.
• Demonstrated proficiency in computer word processing, spreadsheet applications and specialized clinical information systems.
• Demonstrated ability to utilize and understand Medical Terminology.
• Ability to operate related equipment.
• Physical ability to perform the duties of the position.
• Ability to follow detailed instruction.
• Ability to use a high degree of tact and diplomacy in working with others.

About Cowichan Valley

Cowichan Valley communities range from charming seaside villages to bustling town centres near the centrally located city of Duncan, B.C. The lush, rolling green landscapes and picturesque beaches are great for unwinding, but adventure-seekers also enjoy world-class fly-fishing, kayaking, wildlife viewing, rainforest hiking, golfing, and much more. If you are looking for a year-round work-life balance, this region has a mild climate that allows for an active lifestyle every day of the year.

About Cowichan Urgent and Primary Care Centre

Opening in October 2025, the Cowichan Urgent and Primary Care Centre (UPCC) will bring inclusive, team-based healthcare to the Cowichan Valley. This new two-story centre is designed to deliver urgent, episodic, and ongoing care — 365 days a year, from 8 AM to 8 PM — for patients with or without a family doctor. With 12 exam rooms, procedure-ready spaces, onsite X-ray, and a trauma-informed design that includes culturally safe access, the UPCC will offer full-spectrum primary care supported by an interdisciplinary team. Services include chronic disease management, mental health and substance use support, social work, and access to care coordinators. Providers such as Family Physicians and Nurse Practitioners can build their own patient panels in a collaborative environment. The centre also features a Multicultural Room for group visits and community gatherings, overlooking the Cowichan mountain skyline. Built in partnership with Island Health, the Cowichan Primary Care Network, and Indigenous leaders, the Cowichan UPCC sets a new standard for accessible, respectful, and community-rooted healthcare.

About Island Health
Island Health provides health and care services to more than 885,000 people on Vancouver Island, the islands in the Salish Sea and the Johnstone Strait, and mainland communities north of Powell River. With more than 30,000 health care professionals, including more than 3,000 doctors, nurse practitioners, midwives and dentists that make up our Medical Staff, as well as 1,000 dedicated volunteers. Together, we are committed to providing superior health care through innovation, teaching and research and a commitment to quality and safety, creating healthier, stronger communities and a better quality of life for those we touch.

Island Health continues to be selected for top employer awards, including BCs Top Employer (2024). As an organization, we are committed to cultural safety and humility and we demonstrate this through our actions to address Indigenous specific racism, systemic racism and the ongoing impacts of colonialism. Please reach out to our Indigenous Employee Experience team for support with your application if you identify as Indigenous at [e-mail]

Island Health is committed to creating a workplace that fosters diversity and inclusion by attracting, retaining and developing a talented and diverse workforce which broadly reflects the community and citizens we serve. As such, we encourage applications from individuals from all genders, backgrounds and underrepresented groups.

What are you waiting for? Our career opportunities in Cowichan would be a great fit for you if you love the outdoors, want to escape big-city living, and are looking for a new, fulfilling career in a vibrant, culturally diverse community.