Medical Office Assistant

University Hospital, Newark; New Jersey; On-site; USD 10,000 - 60,000; Full time

Job summary

University Hospital in Newark seeks a Medical Office Assistant to support clinic operations. Responsibilities include managing appointments, assisting with billing, and ensuring excellent customer service. Candidates should have clerical experience and strong computer skills, with bilingual capabilities preferred.

Benefits

Paid Time Off (PTO)

Medical & Prescription Drug Coverage

Dental & Vision Insurance

Health Savings Account (HSA)

Short- & Long-Term Disability Insurance

Pension Plan

Pet Insurance

Professional Development

Qualifications

• Two years of clerical experience including scheduling duties.
• Excellent customer service and computer skills required.
• Bilingual (Spanish, Portuguese, or French) preferred.

Responsibilities

• Greets patients and schedules appointments accurately.
• Maintains filing systems and assists with billing procedures.
• Responds to requests and questions from patients and providers.

Skills

Customer service

Computer skills

Proficient with MS Office

Education

High school diploma or GED

Associate degree

Job description

Overview

About the Role

The primary purpose of the Medical Office Assistant position is to provide support with the daily activities of the clinic including answering phones and routing calls, scheduling appointments, patient referrals, greeting and registering patients. Responds to requests and questions from hospitals, patients and referring physician offices. Assists with billing and record retention activities.

Responsibilities

What You’ll Do

• Greets patients and visitors in a prompt and courteous manner, explaining clinic procedures, answering routine questions, and facilitating adherence to schedule of appointments.
• Accurately schedules/cancels/confirms patients’ appointments according to the criteria of the department.
• Answers phone calls, takes accurate messages, and refers caller or message to appropriate party.
• Maintains an accurate filing system to meet the needs of the department, following established guidelines. Ensures that lab slips, x-ray reports, etc. are filed and/or prepped for scanning and/or scanned in a timely manner for Medical Records.
• Ensures scripts sent to Medical Records are affixed to an 8 ½ by 11 paper with a current zebra label.
• Assists with billing procedures and forms, assists in the preparation of documents and forms sent to/received from referring physician directed.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Qualifications

What You’ll Bring

Required:

• Two (2) years of progressively responsible clerical experience, including receptionist and scheduling duties required.
• Computer skills (proficient w/MS Office & experience w/electronic registration and medical record systems) and excellent customer service skills required.

Preferred:

• Ability to multi-task and to effectively present information in one-on-one and small group situations. Bilingual (Spanish, Portuguese, or French) preferred.
• High school diploma or GED required; Associate degree preferred.
• Experience in medical office setting including some billing preferred.

What We Offer

• Paid Time Off (PTO)
• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected salary range for this position is TC1550: Probationary Rate $21.13 - Job Rate $21.63 - Two (2) Year Rate $22.28 per hour in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.

University Hospital offers a competitive salary & comprehensive benefits package. Affirmative Action/Equal Opportunity Employer, M/F/D/V. For more information, visit www.uhnj.org/hrweb.