Medical Office Assistant

Planned Parenthood of Maryland Inc.; Baltimore (MD); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Life/AD&D Insurance

Short-Term Disability

Long-Term Disability

Flexible Spending Account

Employee Assistance Program

Job summary

Planned Parenthood of Maryland is seeking a Medical Office Assistant to join our caring team. The role provides administrative and clerical support in the clinic, ensuring smooth patient flow and a positive, professional experience for every visitor.

The incumbent will schedule appointments, assist with registration and eligibility screening, enter patient data into the EPM and EHR systems, and uphold HIPAA privacy standards while contributing to daily quality assurance activities.

Qualifications

• High school diploma or GED with six months experience in a health care center OR one year of experience working in a health care setting performing front office medical assistant duties required
• Two years of customer service experience
• EPIC experience - a plus!
• Bilingual Spanish/English - a plus!
• Ability to read, write, and speak English fluently is required

Responsibilities

• Make health center appointments, including appropriate financial and insurance eligibility
• Assist patients with verbal registration including appropriate financial and insurance eligibility screening
• Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system
• Protects Patients' Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information
• Perform daily periodic quality assurance activities

Skills

Customer service

Communication skills

Bilingual Spanish/English

Education

High school diploma or GED

Tools

EPIC

Job description

Planned Parenthood of Maryland (PPM) is a not-for-profit family planning agency that provides high-quality, affordable reproductive health care for women, men, and teens. Our mission is to enable all Marylanders to have access to a wide range of high-quality, affordable reproductive health care services. We help individuals make informed decisions about their reproductive health, family planning options, and sexuality.

Why Join us?

As a Medical Office Assistant with PPM, you will be a part of a passionate team that plays a vital role in the lives of others! And joining PPM, means joining a culturally diverse team that includes some of the best nurses, doctors, and clinic managers - if you want to be a part of a passionate and diverse team, we are looking for you!

Job Description:

The Medical Office Assistant provides administrative and clerical support to the clinic. Facilitates communication, correspondence and contributes to patient care. Ensures the smooth flow of patients through the clinic for patient appointments. Offers friendly, courteous assistance to every customer to ensure they have a positive and professional experience.

Responsibilities:

• Make health center appointments, including appropriate financial and insurance eligibility
• Assist patients with verbal registration including appropriate financial and insurance eligibility screening
• Correctly enters patient information into the Electronic Practice Management system and Electronic Health Record system
• Protects Patients' Rights by adhering to all HIPAA requirements including maintaining confidentiality of medical, personal, and financial information
• Perform daily periodic quality assurance activities

Customer Service:

• Demonstrates PPM customer service standards
• Social perceptiveness and service oriented
• Provides patients with opportunity to provide feedback through patient surveys and reviews
• Greets clients politely and promptly and provides correct information for registration and check-out

Health Center Operations:

• Offer community referrals and resources to patients
• Prepares for next day appointments (confirmation calls, insurance verification)
• Proficiency in MS Office and patient management software

Works With Others:

• Medical Office Assistants have contact with employees, patients, and outside agencies, furnishing and obtaining information. Requires a cooperative and courteous attitude, as well as excellent phone and communication skills
• Excellent written and verbal communications skills

Education/Experience:

• High school diploma or GED with six months experience working in a health care center OR one year of experience working in a health care setting performing front office medical assistant duties required
• Will accept two years of customer service experience
• EPIC experience - a plus!
• Bilingual Spanish/English - a plus!
• Ability to read, write, and speak English fluently is required

Benefits Overview and more:

• Medical, Dental, and Vision insurance
• Flexible Spending Account
• Life, AD&D Insurance
• Short-Term and Long-Term Disability
• Paid Time Off (PTO) and Paid Holidays
• Employee Assistance Program
• 401(k) Retirement Plan

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.