Medical Liaison (MOC DG)

Goddard Riverside Community Center; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

Goddard Riverside Community Center in New York, NY seeks a coordinator to support the Downtown Street Medicine Team. You will help integrate medical and psychiatric care, manage the SMT schedule, and facilitate referrals and communications with hospitals and providers.

The role requires multitasking, bilingual English/Spanish preferred, and flexibility for evenings and some overnight shifts. Office-based, with field outreach across Manhattan.

Qualifications

• Bachelor’s degree preferred.
• Valid driver’s license and driving record meeting agency insurance guidelines (no suspensions in last 3 years).
• Flexibility to work evenings, overnights, and weekends; four overnights per year may be required.

Responsibilities

• Coordinate the activities of the team’s medical and psychiatric providers to deliver integrated care.
• Manage SMT schedule and add clients to schedule as referrals are provided.
• Assist with obtaining medical records and coordinating with hospitals and other providers.
• Coordinate housing outreach referrals, insurance authorizations, and client Medicaid/Medicare certifications.
• Communicate with hospitals, EMS, and Janian providers on urgent matters; field work and outreach to clients.

Skills

Multitasking ability

Bilingual: Spanish & English

Strong organizational skills

Strong communication skills

Education

Bachelor’s degree preferred

Tools

Microsoft Office

MOCapp

CARES

E-PACES

Job description

Job DetailsJob Location: MOC Outreach Downtown Team - New York, NY 10013Salary Range: $41,914.60 - $41,914.60 SalaryOrganization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families.

Program Description: Goddard is a partner within the Manhattan Outreach Consortium (MOC)a borough-wide initiative to serve the unsheltered community.The Downtown team serves lower Manhattan and collaborates with various community partners and healthcare agencies throughout Manhattan. The catchment area includes 23rd St and below, river to river.

Purpose of Position:To coordinate and support the activities of the team’s medical and psychiatric providers to deliver integrated care

Schedule: Monday through Friday 9:00 am to 5:00 pm

Salary: $41,914.60

Roles, Responsibilities, and Essential DutiesRoles, Responsibilities, and Essential Duties

• Manage psychiatric and Street Medicine Team (SMT) schedule:
• Add clients to the schedule when referral documents are provided
• Sign in and sign out with treatment team members on their scheduled office days
• Ensure Housing Outreach Specialists submit referrals to SMT/psych and facilitate follow up on recommendations from treatment team.
• Develop linkages with other healthcare providers and resolve insurance issues:
• Gather medical information received from other appointments or hospital visits
• Assist Housing Outreach Specialists with obtaining medical records from hospitals
• Find providers (primary care, specialty, additional health care services) for clients based on provider recommendations, geography, and insurance coverage.
• Assist with insurance authorization process
• Consult E-PACES to determine client medical coverage when necessary
• Track clients’ Medicaid/Medicare certification to ensure recertification
• Communicate:
• With hospitals and emergency rooms during client acute treatment/hospitalization
• With Janian providers about emergencies, need for advocacy, other urgent matters
• Field work:
• Canvass for clients in the field for psych/medical appointments (either with SMT/psych providers or independently)
• Escort clients to medical appointments, labs and diagnostic imaging centers, as needed
• Meet monthly with team leadership and SMT providers to review and update medically vulnerable list
• Carry a small caseload of teams more medically vulnerable clients
• Assist SMT with coordination of special projects and public health initiatives such as vaccinations
• Other duties as required

Qualifications/Educational Requirements

• Bachelor’s degree preferred
• Valid driver's license and a driving record that meets the agency's auto insurance guidelines (including no suspensions within the last 3 years)
• Flexibility in work hours; available to work evening, overnight and weekend shifts when required (participation in 4 overnight counts a year)

Skills, Knowledge and Abilities

• Ability to multi-task/work in a fast-paced environment
• Proficiency in Spanish and English preferred
• Understanding of housing first and harm reduction models
• Experience with homelessness preferred
• Strong organizational and communication skills
• Ability to work as part of a team

Computer Skills: To perform this job successfully, an individual should be:

• Proficient in Microsoft Office: Word, Excel, Outlook
• Able to use or learn computer databases such as MOCapp, CARES, E-PACES

Physical Requirements

• Frequent walking and standing
• Occasional lifting of up to 30 lbs

Work Environment

• Indoors and outdoors; all weather

Goddard Riverside and Isaacs Center are equal opportunity employers and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.