Medical Interpreter- PRN Duke Regional Hospital

Duke University; Durham (NC); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a compassionate team at a leading healthcare provider, where your skills in interpretation and translation will make a real difference in the lives of patients. In this dynamic role, you will assist non-English speaking patients, ensuring they receive the care they need while maintaining clear communication with healthcare staff. This position offers flexible scheduling opportunities and the chance to work in a diverse environment that values collaboration and innovation. If you are passionate about helping others and have the necessary skills, this is your opportunity to contribute to a vital community service.

Qualifications

• Ability to provide accurate interpretation and translation services.
• Knowledge of medical terminology and effective communication skills.

Responsibilities

• Provide interpretation services for non-English speaking patients.
• Ensure accurate communication of patient information and concerns.

Skills

Interpretation Skills

Translation Skills

Customer Service

Ability to Work with Diverse Populations

Education

High-School Diploma or equivalent

Tools

Medical Terminology Knowledge

N.C. Drivers License

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina, which ranks as the number four hospital in the Raleigh-Durham, North Carolina area, according to U.S. News and World Report for 2023-2024. Duke Regional Hospital is the second largest of Duke Health's three hospitals and offers a comprehensive range of medical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Position Overview

Perform a variety of interpretation, translation, and medical escort services to assist non-English speaking patients receiving care within the Duke Health System.

Department Preferences

Department strongly prefers Spanish medical interpreter knowledge/experience.

Hours

PRN position, Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. Ideal candidate will have the ability for flexible scheduling.

Work Performed

Participate as a neutral party in the role as a conduit of information that must flow between Duke staff and the International or Domestic patient/visitors. Ensure that information pertaining to the patient's outpatient services, hospitalization (i.e., advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments, and Health Care Education) are accurately communicated. The patient's questions/concerns regarding this information are to be appropriately addressed and documented per Risk Management Directives. Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services. Maintain accurate and timely documentation within the program database. Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance the professional role of International Medical escort. Ensure that all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitor issues on non-English speaking patients/families/escorts. Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned. Perform other related duties incidental to the work described herein.

Knowledge, Skills and Abilities

Ability to work with diverse populations from various economical backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast-paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. Drivers License with driving record suitable to Duke Van operations and corporate risk management.

Minimum Qualifications

Education: High-School Diploma or equivalent. Successful completion of conversation/translation competency testing in secondary language. Knowledge of Medical Terminology.

Experience: Previous experience in a Health Care setting preferred.

Degrees, Licensures, Certifications: Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.