Medical Interpreter 2

St. Luke's Health System; Jerome (ID); On-site; USD 30,000 - 39,000; Full time

Job summary

St. Luke’s Health System seeks a Medical Interpreter II to provide accurate interpretation across in-person, phone, and video modalities, supporting clear communication in patient care.

Under Language Access Services, you will assist with complex clinical encounters, maintain confidentiality, and act as a cultural broker to remove language barriers and improve patient experience. Requires 2 years of healthcare interpretation and NBCMI/CCHI certification.

Qualifications

• High School Diploma or equivalent.
• 2 years of professional interpretation experience, including healthcare setting.
• Certification through NBCMI or CCHI or equivalent.

Responsibilities

• Provide accurate interpretation across in-person, phone, and video modalities.
• Independently manage complex clinical encounters with clear communication.
• Support mutual understanding between patients and providers.
• Maintain neutrality in sensitive situations and protect confidentiality.
• Identify cultural and linguistic barriers and propose practical solutions.
• Follow interpreter ethics and regulatory standards.
• Collaborate with care teams to improve communication outcomes.

Skills

Interpretation

Medical setting

Cultural mediation

Education

High School Diploma or equivalent

2 years professional interpretation experience

Job description

The Medical Interpreter 2 facilitates clear, accurate, and effective medical and general interpretation for healthcare staff, patients, companions, and visitors. Under the direction of Language Access Services leadership, this role functions as an integral member of the healthcare team, ensuring effective communication, cultural understanding, and equitable access to care for speakers of languages other than English. The Medical Interpreter 2 is responsible for providing objective, complete, and culturally responsive interpretation, extending beyond basic message conversion. In this advanced role, the interpreter serves as a communication conduit, ensuring accuracy and completeness; a communication manager, supporting effective interaction while preserving the patient-provider relationship; and a cultural broker, recognizing and articulating cultural influences that may impact care. Through these functions, the interpreter promotes mutual understanding, patient safety, and high-quality outcomes across diverse populations.

• Provides accurate, complete, and nuanced interpretation across in-person, phone, and video modalities

• Independently manages complex clinical encounters, ensuring clarity and completeness of communication

• Assesses and support mutual understanding between patients and providers

• Facilitates communication in sensitive or challenging situations while maintaining neutrality

• Identifies and address cultural and linguistic barriers impacting care

• Exercises independent judgment to support effective patient-provider interaction

• Maintains accurate documentation and ensure compliance with regulatory and organizational standards

• Upholds interpreter ethics, confidentiality, and professional standards

• Partners with healthcare teams to improve communication outcomes and patient experience

• Provides guidance to staff on effective use of interpreter services

• Utilizes technology, platforms, and workflows independently to manage assignments

• Supports coordination, prioritization, or triage of interpretation requests as needed

• Resolves most communication challenges independently and escalated when appropriate

• Serves as a resource to less experienced interpreters and staff

• Identifies communication barriers and recommend practical solutions

• Performs other duties and responsibilities as assigned.

• Education: High School Diploma or equivalent.

• Experience: 2 years of professional interpretation experience, including at least 1 year in a healthcare or medical setting and completion of 40-hr medical interpreter training program.

• Licenses/Certifications: Certification through National Board of Certification for Medical Interpreters (NBCMI) or Certification Commission for Healthcare Interpreters (CCHI) or equivalent.

At St. Luke’s, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Personify Health Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.