Medical Interpreter-Supp

St. Jude Children's Research Hospital; Memphis (TN); On-site; USD 33,000 - 58,000; Full time

Job summary

St. Jude Children's Research Hospital in Memphis, TN seeks a Medical Interpreter-Supp to provide on-site and over-the-phone interpretation for providers, patients, and families, ensuring accurate communication of medical terminology and treatment plans.

The role supports LEP/NEP patients, collaborates with interpreters, participates in on-call rotations, and helps with coordination and training. Minimum education and experience requirements are a high school diploma and at least 3 months (480

Qualifications

• High School Diploma or GED; Bachelor's degree preferred.
• Three months or 480 hours of documented medical interpreting experience.
• Certified Healthcare Interpreter (CCHI) or Certified Medical Interpreter (NBCMI) within 12 months of hire required.

Responsibilities

• Interpret critical medical information in English and Spanish for providers, patients, and caregivers, on-site and over the phone.
• Facilitate communication between LEP/NEP patients and physicians during inpatient and outpatient visits.
• Interpret telephone conferences between caregivers and providers.
• Notify supervisor of potential or actual communication problems regarding LEP/NEP patients and staff.
• Guide LEP patients and families to appropriate hospital resources.
• Collaborate with other interpreters to ensure coverage of interpreting assignments; participate in on-call rotation.
• Assist with coordination of volunteer interpreters and training of other interpreters as needed.
• Perform other duties to meet department and institution goals; maintain attendance.

Skills

Bilingual English/Spanish

Medical interpreting experience

Communication skills

Adaptability

Team collaboration

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Better at Work. Better at Life. When you work at St. Jude, you’ll join a highly collaborative work culture that inspires you every day to be your best. With opportunities for learning and growth, you can shape a career path that is right for you while also enjoying all the benefits and stability of working for a world-class institution. This includes work-life balance with generous paid time-off and on-campus conveniences that make life a little easier. Join us and you’ll quickly see why St. Jude is consistently ranked by our employees on Glassdoor as a “Best Place to Work.”

Provide on-site and over-the-phone interpretation services for providers, patients, and caregivers to ensure patients understand medical terminology, treatment plans and instructions in compliance with policy standards.

Job Responsibilities

• Interpret critical medical information in Spanish and English for providers, patients, and caregivers, both on-site and over the phone.
• Facilitate communication and comprehension of essential information between providers and LEP/ NEP patients and parents during inpatient and outpatient visits (e.g., informed consent, medical interview, health care instructions).
• Interpret telephone conferences between caregivers and providers.
• Notify supervisor of potential or actual communication problems regarding LEP/NEP patients and staff.
• Guide Limited-English Proficient (LEP) patients and families to appropriate hospital resources.
• Collaborate with other interpreters to ensure coverage of interpreting assignments; participate in on-call rotation as assigned.
• Assist with the coordination of volunteer medical interpreters, and orientation and training of other medical interpreters as needed.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintain Regular and predictable attendance.

Minimum Education and/or Training

• High school diploma/ GED; Bachelor's degree preferred.

Minimum Experience

• Three months or 480 hours of documented medical interpreting experience.

Licensure, Registration and/or Certification Required by Law

• None.

Licensure, Registration and/or Certification Required by SJCRH Only

• Certified Healthcare Interpreter (CCHI) issued by the Certification Commission for Healthcare Interpreters (OR) Certified Medical Interpreter (NBCMI) issued by the National Board of Certification for Medical Interpreters within 12 months of hire required.

Special Skills, Knowledge and Abilities

• Questions, clarifies, and provides explanations as needed.
• Checks documents and reports for clarity and accuracy.
• Seeks and provides information within and outside team in a timely manner.
• Addresses problems in a structured, logical approach.
• Asks for guidance and tries out new ideas when changes in approach are required.
• Adapts quickly and positively; learns from mistakes.
• Leverages skills in comprehension and interpretation of medical/ clinical information to communicate with patients with higher fluency.
• Anticipates and understands patient needs and context to adapt approaches and present cultural context to physicians/ staff.
• Actively works to expand language base, build greater comfort with interpretation support, and strengthen rapport with patients and clinicians based on understanding of institutional and regulatory nuances.
• Plans around multiple tasks and priorities well within own work.
• Is able to cope with unexpected changes in routine and delivers planned outcomes on time.
• Escalates issues/problems and seeks support in a timely manner.
• Seeks to understand patient and family needs and requirements of institutional teams by asking clarifying questions.
• Addresses routine patient/ stakeholder requests effectively and seeks guidance, as needed for quick resolution of more complex issues.

Compensation

A reasonable estimate of the current salary range is $24.00 - $42.00 per hour for the role of Medical Interpreter-Supp.

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St. Jude is an Equal Opportunity Employer