Medical Insurance Customer Service Advisor

AIS Healthcare; Chicago (IL); Remote; USD 35,000 - 50,000; Full time

Job summary

AIS Healthcare is seeking a Medical Insurance Customer Service Advisor to enhance patient care through effective communication of billing practices. Ideal candidates will have strong customer service skills to support billing inquiries and provide assistance in a fully remote work environment. Comprehensive benefits include health insurance, 401K with employer match, and growth opportunities.

Benefits

Health, vision, and dental insurance

401K plan with employer match

Long-term disability and life insurance

Vacation package

Growth opportunities

100% work-from-home model

Qualifications

• High school diploma or GED required; some college preferred, especially in collections or analysis.
• Customer service or call center experience preferred.

Responsibilities

• Communicate billing procedures to new patients.
• Proactively contact patients regarding billing policy changes.
• Address patient concerns and resolve issues promptly.

Skills

Customer service skills

Telephone communication

Verbal communication

Attention to detail

Basic computer skills

Education

High school diploma or GED

Some college preferred

Tools

Microsoft applications

Lynx

CPR+

Job description

Medical Insurance Customer Service Advisor

2 days ago Be among the first 25 applicants

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and Infusion Care. Committed to innovation, stewardship, and unity, we aim to advance quality and improve lives by providing excellent products and services that enhance the care experience.

We offer comprehensive benefits, including health, vision, and dental insurance, long-term disability, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and a 100% work-from-home model.

This role involves calling new patients to explain billing processes, proactively reaching out about billing changes, administering the Financial Assistance Program (FAP), and responding to inbound billing inquiries.

Required Education and Experience

A high school diploma or GED is required; some college preferred, especially with collections, verification, or analysis experience. Customer service call center experience or equivalent is also preferred.

Essential Duties and Responsibilities

• Communicate billing procedures to new patients
• Proactively contact patients regarding billing policy changes
• Address patient concerns and escalate as necessary
• Follow up with patients and resolve issues promptly
• Serve as a point of contact for financial assistance, insurance changes, and charges
• Manage and communicate FAP details to relevant departments
• Update patient information and maintain database accuracy
• Input data into company platforms
• Share knowledge with team members and collaborate effectively
• Maintain respectful and positive interactions
• Respect patient privacy and confidentiality
• Perform other job-related duties as assigned

Qualifications

• Prompt and polite telephone communication
• Strong customer service skills
• Effective verbal and listening skills
• Decision-making and problem-solving abilities
• Attention to detail and accuracy
• Basic computer skills and quick learning of Lynx and CPR+
• Proficiency in Microsoft applications

Application Steps

Complete the Culture Index Candidate Assessment as part of your application. Instructions are provided below. Applications without the assessment will not be considered.

Copy and paste this link into your browser: portal.cultureindex.com/public/survey/general/0BFB8F0000

About AIS Healthcare: We specialize in sterile, patient-specific intrathecal pump medications and in-home infusion services, supporting physicians and hospitals in delivering superior care. Visit us at www.aiscaregroup.com.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Pharmaceutical Manufacturing

This job posting is active and accepting applications.