Medical Information Specialist - Life Science Graduate

ProPharma Group; Northern (KY); Hybrid; USD 60,000 - 80,000; Full time

Job summary

ProPharma Group in the United States is seeking a Medical Information Specialist with life science training. The role supports medical information services for pharmaceutical clients, handling requests via phone, email, and mail, ensuring compliant, accurate responses.

You will document adverse events, participate in quality assurance, and adhere to SOPs and privacy regulations; after-hours coverage may be required; strong communication and data management skills are essential.

Qualifications

• Life science degree required.
• Excellent verbal and written communication skills; professional telephone etiquette and empathetic customer service skills.
• English language proficiency with fluent grammar.

Responsibilities

• Respond to external medical information requests via multiple channels.
• Accurately document and report adverse events and product complaints.
• Log inquiries into the handling systems and ensure timely updates.
• Maintain quality checks and comply with SOPs and privacy policies.

Skills

Verbal communication

Written communication

Analytical thinking

Multitasking

Attention to detail

Teamwork

Education

Life science degree

Tools

Microsoft Office

Adobe Acrobat

Document management system

Job description

## Medical Information Specialist - Life Science GraduateApply: United States: Full time: Posted Today: JR 10602For the past 25 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.The Medical Information Specialist (MIS) position is part of the ProPharma Medical Information Contact Center and follows all corresponding regulations, industry standards, and client/internal policies regarding medical information and the collection and documentation of adverse events, special situation events, and product complaints. Essential Functions Include:Medical Information service delivery • Responds to unsolicited consumer, health care professional and other external customer requests for medical and safety information received via telephone, website/e-mail, letter, fax, and scientific meetings on behalf of ProPharma’ s pharmaceutical clients. • Provides labeled and unlabeled medical/safety information responses in accordance with regulatory requirements, industry standards and client and ProPharma internal policies and practices. • Accurately identifies, documents and reports adverse events, pregnancy reports, special situation events and product complaints in a clear and concise manner per government regulations, ProPharma Standard Operating Procedures (SOPs) and client Working Practices (WPs). • Ensures tasks are completed within the deadlines documented in the agreed ProPharma SOPs and WPs. • Formulates and provides accurate responses utilizing approved labeling and company standard responses, published literature and other data. Assists with writing custom medical information responses utilizing this data. • Logging all enquiries handled in an accurate, comprehensive, and timely fashion into Inquiry Handling Systems. Quality Assurance • Maintains quality in all areas of the job, including performing quality checks on Adverse Events, Product Quality Complaints, correspondence, and enquiries logged into the Inquiry Handling Systems General • Provides after-hours coverage on a rotated basis subject to business requirements. • Adheres to company and country-specific privacy policies, ensuring any confidential information or personal data related to ProPharma and its clients is managed in accordance with Data Privacy regulations described in ProPharma SOPs and the Confidentiality Statement within the Contract of Employment. • Complies with the Company’s health and safety policies. • Other activities as assigned as delegated by the Manager. Qualified candidates must have: • Life science degree • Excellent verbal and written communication skills, including proofreading, professional telephone etiquette and empathetic customer service skills. • Ability to write in a fluent and grammatically correct manner in the target language for the role • English language proficiency. • Working knowledge of medical terminology, pathophysiology, pharmacology, regulations and industry standards. • Strong cognitive abilities, including verbal reasoning, critical thinking and analytical ability. • Ability to multitask with attention to detail within restrictive timeframes, including sound planning, prioritizing and organizational skills. • Proactive with demonstrative ability to independently identify problems and suggest effective solutions. • Ability to learn, take instruction and apply to daily operations/tasks. • Receptive to constructive feedback and able to take responsibility for work allocated. • Self-motivating. Ability to demonstrate initiative and internal drive. Willingness to seek out additional workload projects. • Effectively work independently and as part of a team. • Highly proficient in computer applications, including Microsoft Office software platforms and Adobe Acrobat, and experience using a document management system. Aptitude to learn other computer systems including inquiry handling database.