Medical Information & Review Scientist, Manager, Global/US

Pfizer, S.A. de C.V; Washington (Washington County); Hybrid; USD 102,000 - 172,000; Full time

Job summary

A leading pharmaceutical company seeks a Medical Information & Review Scientist Manager to oversee medical information dissemination and comply with internal standards. The successful candidate will lead medical inquiries, develop training for stakeholders, and ensure alignment with business objectives while contributing to departmental projects. This role requires a PharmD or related degree and a minimum of 2 years in the pharmaceutical field.

Benefits

401(k) plan with matching contributions

Paid vacation and leave

Comprehensive health insurance

Qualifications

• Minimum 2 years in Clinical Practice or Medical Information.
• Ability to work in a virtual environment.
• Proficient in utilizing medical literature.

Responsibilities

• Leads medical inquiries for Pfizer medicines.
• Ensures compliance with medical content standards.
• Contributes to internal and external stakeholder engagement.

Skills

Collaboration

Analytical Skills

Communication

Education

PharmD or appropriate life science major

Job description

Medical Information & Review Scientist, Manager, Global/US

• United States - Massachusetts - Cambridge
• United States - Washington – Bothell
• United States - Pennsylvania - Collegeville
• United States - New York - New York City

We’re in relentless pursuit of breakthroughs that change patients’ lives. We innovate every day to make the world a healthier place.

To fully realize Pfizer’s purpose – Breakthroughs that change patients’ lives – we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

Pfizer Research & Development serves as the beating heart of Pfizer's trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues.

Medical Information and review (MIR) is a global customer-centric group focused on providing trusted and accurate medical information for Pfizer products to healthcare providers, patients, and caretakers, and collaborating with key stakeholders to deliver the Medical Review process for Medical and Promotional content, ensuring compliance with Pfizer policies and local requirements.

Key expectations for this role include executing core MIR science-related activities for a designated portfolio by leveraging expertise with MIR science skills in ensuring the delivery of high quality medical and scientific information to health professionals, patients, and external organizations, as well as contributing to MIR initiatives with Business Unit(s), Product/Category Team(s), and other platform functions in support of departmental and company objectives. The scope of responsibilities will include Local and Global elements.

Additionally, a MIR Scientist Manager is expected to actively contribute to relatively complex projects/initiatives.

ROLE RESPONSIBILITIES

Core MIR Scientific Services

• Proficiency with MRI science skills and subject matter on responsible product(s) and associated category(s).
• Leads medical to medical and medical to patient exchanges in response to unsolicited medical inquiries on Pfizer medicines and vaccines using expertise with MIR science skills in defining the research question, researching the relevant topics, evaluating the evidence, and synthesizing it to deliver high quality medical and scientific information
• Manages escalated (high complexity) unsolicited medical inquiries from HCPs in real time as required, facilitating direct scientific peer-to-peer customer interactions via phone or preferred channel, including developing custom responses when required.
• Reviews content generated by the Content Team ensuring accurate and fair balanced scientific content collections for designated portfolio in accordance with MIR standards and prevailing regulations.
• Ensures the availability, accuracy, and maintenance of medical content on digital MIR, medical and other self-service platforms.
• Conducts reviews of medical content in accordance with relevant internal SOPs and external regulatory guidance, alerting project teams in a timely manner of any definite or potential deviations
  • Supports review of medical content for products within assigned therapeutic area, as well as other products as needed.
  • Ensures delivery of all required activities are within expected timelines
• May contribute in the development of MIR scientific response documents particularly during periods of approval/launch readiness
• Contributes to launch preparedness in MIR for applicable products/major indications from a scientific content perspective, including MIR Customer Experience team readiness.
• Support the development and delivery of product training and resources for the MIR Customer Experience contact center to ensure unsolicited medical questions are readily answered by the contact center.
• Manages periodic label updates in collaboration with Content Team.
• May be required to manage non-escalated MIR Contact Center unsolicited medical questions (phone and non-phone) as business needs shift
• Analyzes customer insights to shape the strategy and development of Pfizer MIR scientific content & tools in support of product launches, market events and HCP & patient needs. Provides insights to Medical & Commercial teams to inform Go-To-Market plans.
• Exhibits an understanding of the customer journey to MIR and contributes to the content strategy in ensuring relevant content is created, maintained, and pushed to customers preferred MIR channels (IVR, websites, contact center etc.) in a timely manner.
• Contribute to solidifying Pfizer’s position as an Industry AI leader and to advancing our MI transformation priorities by adopting innovative technologies that will optimize organizational efficiency.

External & Internal Stakeholder Engagement

• Contributes to awareness of MIR content and channels through partnerships centered around customer access with external and internal stakeholders.
• Establishes and maintains relationships with internal stakeholders and business partners to identify and communicate the value of MIR to the business.
• Facilitates key scientific conventions/congresses participation as needed in meeting preparation activities, management of MI booths during congresses and post-congress involvement with cross-functional teams.
• Works collaboratively with Health Outcomes Research [HEOR] and Medical in the development and maintenance of formulary-related documents in support of improving access to state Medicaid and managed care formularies in the US
• Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines, etc.)

Accountability & Leadership

• Makes recommendations on medical topics to be addressed by MIR content libraries for designated products, based on knowledge of product and customer needs.
• Leads issue resolution related to the day-to-day work, proposes recommendations, and drives implementation of required changes.
• Actively participates in projects/initiatives that have an impact beyond the function and/or the country.
• Maintains compliance with local and global Standard Operating Procedures, Work Instructions, training requirements and local laws and regulations.
• Provides an MIR perspective on the development and revision of SOPs, Work Instructions, and local Job Aids as necessary.
• Supports audit and inspection preparation and readiness activities as needed.

BASIC QUALIFICATIONS

• PharmD ,medicine, pharmacy, or science with an appropriate life science major.
• A minimum of 2 years of experience in Clinical Practice, Academia, Pharmaceutical Industry, or industry Medical Information
• Demonstrates excellent collaboration, interpersonal & relationship management skills with ability to influence and negotiate outcomes
• Ability to work in a virtual work environment
• Skilled at utilizing medical literature and drug information databases
• Proficient at critically evaluating literature and writing/summarizing clinical and scientific data
• Exhibits strong oral and written communication skills
• Demonstrates strong analytical skills
• Able to work in a fast-paced environment with competing priorities
• Effectively deals with ambiguity and adapts quickly to change.
• Demonstrates initiative and works independently on complex projects
• Thrives in an environment where innovation is standard and takes appropriate risks to advance innovative processes
• Highly proficient in recognizing needs, prioritizing work, and taking initiatives on projects/assignments

PREFERRED QUALIFICATIONS

• Candidates with pertinent industry-related experience and/or post-graduate specialty/residency/fellowship and/or registration as a pharmacist are desirable
• Industry related Medical Information experience highly preferred
• Experience in working with MI systems used for information requests and content management, and digital communication, and omnichannel platforms highly desired
• Knowledge of Legal and Regulatory environment and its impact on the pharmaceutical industry including provisions regarding scientific exchange is preferred

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Flexibility to work some early morning or late evening hours to accommodate global teleconferences/meetings.
• May require travel for local or internal stakeholder meetings, or scientific congress support.

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $102,900.00 to $171,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

ROLE SUMMARY

Medical Information and review (MIR) is a global customer-centric group focused on providing trusted and accurate medical information for Pfizer products to healthcare providers, patients, and caretakers, and collaborating with key stakeholders to deliver the Medical Review process for Medical and Promotional content, ensuring compliance with Pfizer policies and local requirements.

Key expectations for this role include executing core MIR science-related activities for a designated portfolio by leveraging expertise with MIR science skills in ensuring the delivery of high quality medical and scientific information to health professionals, patients, and external organizations, as well as contributing to MIR initiatives with Business Unit(s), Product/Category Team(s), and other platform functions in support of departmental and company objectives. The scope of responsibilities will include Local and Global elements.

Additionally, a MIR Scientist Manager is expected to actively contribute to relatively complex projects/initiatives.

ROLE RESPONSIBILITIES

Core MIR Scientific Services

• Proficiency with MRI science skills and subject matter on responsible product(s) and associated category(s).
• Leads medical to medical and medical to patient exchanges in response to unsolicited medical inquiries on Pfizer medicines and vaccines using expertise with MIR science skills in defining the research question, researching the relevant topics, evaluating the evidence, and synthesizing it to deliver high quality medical and scientific information
• Manages escalated (high complexity) unsolicited medical inquiries from HCPs in real time as required, facilitating direct scientific peer-to-peer customer interactions via phone or preferred channel, including developing custom responses when required.
• Reviews content generated by the Content Team ensuring accurate and fair balanced scientific content collections for designated portfolio in accordance with MIR standards and prevailing regulations.
• Ensures the availability, accuracy, and maintenance of medical content on digital MIR, medical and other self-service platforms.
• Conducts reviews of medical content in accordance with relevant internal SOPs and external regulatory guidance, alerting project teams in a timely manner of any definite or potential deviations
  • Supports review of medical content for products within assigned therapeutic area, as well as other products as needed.
  • Ensures delivery of all required activities are within expected timelines
• May contribute in the development of MIR scientific response documents particularly during periods of approval/launch readiness
• Contributes to launch preparedness in MIR for applicable products/major indications from a scientific content perspective, including MIR Customer Experience team readiness.
• Support the development and delivery of product training and resources for the MIR Customer Experience contact center to ensure unsolicited medical questions are readily answered by the contact center.
• Manages periodic label updates in collaboration with Content Team.
• May be required to manage non-escalated MIR Contact Center unsolicited medical questions (phone and non-phone) as business needs shift

Purpose Blueprint Contributions

• Analyzes customer insights to shape the strategy and development of Pfizer MIR scientific content & tools in support of product launches, market events and HCP & patient needs. Provides insights to Medical & Commercial teams to inform Go-To-Market plans.
• Exhibits an understanding of the customer journey to MIR and contributes to the content strategy in ensuring relevant content is created, maintained, and pushed to customers preferred MIR channels (IVR, websites, contact center etc.) in a timely manner.
• Contribute to solidifying Pfizer’s position as an Industry AI leader and to advancing our MI transformation priorities by adopting innovative technologies that will optimize organizational efficiency.

External & Internal Stakeholder Engagement

• Contributes to awareness of MIR content and channels through partnerships centered around customer access with external and internal stakeholders.
• Establishes and maintains relationships with internal stakeholders and business partners to identify and communicate the value of MIR to the business.
• Facilitates key scientific conventions/congresses participation as needed in meeting preparation activities, management of MI booths during congresses and post-congress involvement with cross-functional teams.
• Works collaboratively with Health Outcomes Research [HEOR] and Medical in the development and maintenance of formulary-related documents in support of improving access to state Medicaid and managed care formularies in the US
• Provides guidance for the appropriate use of scientific evidence by reviewing materials developed by external compendia (e.g., Medical Letter, MediSpan, treatment guidelines, etc.)

Accountability & Leadership

• Makes recommendations on medical topics to be addressed by MIR content libraries for designated products, based on knowledge of product and customer needs.
• Leads issue resolution related to the day-to-day work, proposes recommendations, and drives implementation of required changes.
• Actively participates in projects/initiatives that have an impact beyond the function and/or the country.
• Maintains compliance with local and global Standard Operating Procedures, Work Instructions, training requirements and local laws and regulations.
• Provides an MIR perspective on the development and revision of SOPs, Work Instructions, and local Job Aids as necessary.
• Supports audit and inspection preparation and readiness activities as needed.

BASIC QUALIFICATIONS

• PharmD ,medicine, pharmacy, or science with an appropriate life science major.
• A minimum of 2 years of experience in Clinical Practice, Academia, Pharmaceutical Industry, or industry Medical Information
• Demonstrates excellent collaboration, interpersonal & relationship management skills with ability to influence and negotiate outcomes
• Ability to work in a virtual work environment
• Skilled at utilizing medical literature and drug information databases
• Proficient at critically evaluating literature and writing/summarizing clinical and scientific data
• Exhibits strong oral and written communication skills
• Demonstrates strong analytical skills
• Able to work in a fast-paced environment with competing priorities
• Effectively deals with ambiguity and adapts quickly to change.
• Demonstrates initiative and works independently on complex projects
• Thrives in an environment where innovation is standard and takes appropriate risks to advance innovative processes
• Highly proficient in recognizing needs, prioritizing work, and taking initiatives on projects/assignments

PREFERRED QUALIFICATIONS

• Candidates with pertinent industry-related experience and/or post-graduate specialty/residency/fellowship and/or registration as a pharmacist are desirable
• Industry related Medical Information experience highly preferred
• Experience in working with MI systems used for information requests and content management, and digital communication, and omnichannel platforms highly desired
• Knowledge of Legal and Regulatory environment and its impact on the pharmaceutical industry including provisions regarding scientific exchange is preferred

NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS

• Flexibility to work some early morning or late evening hours to accommodate global teleconferences/meetings.
• May require travel for local or internal stakeholder meetings, or scientific congress support.

Work Location Assignment:Hybrid

The annual base salary for this position ranges from $102,900.00 to $171,500.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.

Relocation assistance may be available based on business needs and/or eligibility.

Sunshine Act

Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.

EEO & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.

Medical

Breakthroughs that change patients’ lives

Research confirms what intuition tells us: that purpose-driven companies perform better, are more innovative, attract and retain the best people, and know how to unleash the power of those people. Pfizer’s purpose—Breakthroughs that change patients' lives—fuels everything we do and reflects our passion for building on our legacy as one of the greatest contributors of good to the world.

Each word in our purpose has meaning and reflects the value we strive to bring to patients and society:

“Breakthroughs” - These are the innovations, scientific and commercial, that we seek to deliver every day. All colleagues, regardless of role, level or location, strive for breakthroughs every day.

“Change” - We want to do more than simply improve patients’ medical conditions; we want to dramatically change their lives for the better.

“Patients’ lives” - We consider not only patients, but everyone they touch—including their families, caregivers, and friends—and everything they love to do. It’s an intentionally holistic view.

Our purpose ensures that patients remain at the center of all we do. We live our purpose by sourcing the best science in the world; partnering with others in the healthcare system to improve access to our medicines; using digital technologies to enhance our drug discovery and development, as well as patient outcomes; and leading the conversation to advocate for pro-innovation/pro-patient policies.

Every decision we make and every action we take is done with the patient in mind—and to nurture an environment where breakthroughs can thrive.

Our Values

To fully realize Pfizer’s purpose, we have established a clear set of expectations regarding “what” we need to achieve for patients and “how” we will go about achieving those goals.

The “how” is represented by four simple, powerful values—courage, excellence, equity, and joy—that define our company and our culture.

Courage: Breakthroughs start by challenging convention, especially in the face of uncertainty or adversity. This happens when we think big, speak up, and are decisive.

Excellence: We can only change patients’ lives when we perform at our best together. This happens when we focus on what matters, agree who does what, and measure our outcomes.

Equity: We believe that every person deserves to be seen, heard, and cared for. This happens when we are inclusive, act with integrity, and reduce healthcare disparities.

Joy: We give ourselves to our work, but it also gives to us. We find joy when we take pride, recognize one another, and have fun.

Pfizer Research & Development serves as the beating heart of Pfizer's trailblazing product pipeline, the essence of our mission to bring life-changing medicines to the world.

With an unwavering commitment to innovation, we use a multidisciplinary approach that blends scientific expertise, cutting-edge technologies, and strategic collaborations, igniting a powerful engine that propels groundbreaking discoveries into life-saving treatments for patients in need.

Through our relentless pursuit of progress, we envision a future where cutting-edge medicines pave the way to healthier, happier lives worldwide.

Benefits at Pfizer

Pfizer offers competitive compensation and benefits programs designed to meet the diverse needs of our colleagues. Our Pay for Performance Philosophy and Practices reward colleagues based on the contributions they make to our business.

Our Competitive Benefits Programs help our colleagues by:

• Promoting Health and Wellness to help colleagues maintain and improve their physical and mental wellbeing . Pfizer offerings include health and disability insurance, preventative health programs, medical screenings, free or reduced-cost vaccinations, discounts on Pfizer products, mental health support, nutrition and fitness counseling and more.
• Strengthening Colleagues’ Financial Security by providing company contributions to retirement plans, life insurance and financial planning education to help colleagues achieve their financial goals.
• Providing Benefits and Time off for the Moments that Matter to ensure Pfizer colleagues have the time away from the office to recharge, recover and return to work as the best version of themselves. Vacation, Holiday time and Sick time are just the beginning, with a 12 week parental leave policy for both parents of a new born, 10 day of caregiver leave for those times when your family needs you whether it’s a child, spouse or parent, bereavement leave, and additional country-specific programs.
• And so much more, depending on your country and site, Pfizer offers childcare facilities or discount programs, on-site health and/or fitness centers , movement and mindfulness solutions, “Log in for your Day” work flexibility and so much more.
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