Medical Imaging Systems Support Analyst II

Intelerad Medical Systems; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading healthcare technology firm in the United States is seeking an experienced technical support professional to resolve complex issues in medical imaging applications. The role involves collaborating with multiple teams to enhance customer experiences while delivering exceptional support. Candidates should have a Bachelor's degree, 5+ years of technical support experience, and strong relational database management skills. Remote work flexibility is offered along with opportunities for career growth.

Benefits

Remote work flexibility

Opportunity for career advancement

Collaborative work environment

Qualifications

• Bachelor's degree in Computer Science or equivalent work experience
• 5+ years of technical support experience with demonstrated progression in responsibility
• 3+ years of experience in a Tier 2 support environment with advanced troubleshooting capabilities
• Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL)
• Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS) and firewalls

Responsibilities

• Resolve complex technical issues with medical imaging applications
• Deliver exceptional customer support through various communication channels
• Manage customer relationships, documenting interactions and solutions
• Collaborate with Sales, Product, Engineering, and Technical Operations teams
• Contribute to knowledge management by developing technical documentation

Job description

Overview

Employer Industry: Healthcare Technology Solutions

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Involvement in impactful healthcare solutions that improve patient outcomes
• Supportive and collaborative work environment with cross-team partnerships
• Participation in a 24x7x365 support organization, enhancing technical skills
• Minimal travel required for training or special projects
• Remote work flexibility available

What to Expect (Job Responsibilities)

• Resolve complex technical issues with medical imaging applications and their integration in healthcare environments
• Deliver exceptional customer support through various communication channels, exceeding expectations
• Manage customer relationships, documenting interactions and solutions in the case management system
• Collaborate with Sales, Product, Engineering, and Technical Operations teams to ensure seamless customer experiences
• Contribute to knowledge management by developing technical documentation and enhancing self-service resources

What is Required (Qualifications)

• Bachelor\'s degree in Computer Science or equivalent work experience
• 5+ years of technical support experience with demonstrated progression in responsibility
• 3+ years of experience in a Tier 2 support environment with advanced troubleshooting capabilities
• Advanced experience with relational database management systems (MSSQL, Oracle, or MySQL)
• Strong knowledge of network and web protocols (TCP/IP, LDAP, HTTP, HTTPS) and firewalls

How to Stand Out (Preferred Qualifications)

• Experience implementing and supporting Radiology Information Systems (RIS) or Picture Archiving and Communications Systems (PACS)
• Experience with Windows operating systems (desktop and server environments)
• Familiarity with healthcare software, particularly in medical imaging environments
• Strong technical aptitude with the ability to quickly learn new technologies and applications

Additional Information

#HealthcareTechnology #CustomerSupport #CareerOpportunity #RemoteWork #TechnicalSupport

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