Medical Front Office Specialist (3312)

US Heart & Vascular; Covington (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Comprehensive benefits package

Monday-Friday schedule

CME allowance

Job summary

US Heart & Vascular in Covington, LA seeks a Medical Front Office Specialist for Cardiovascular Clinic of Covington. The role greets patients, schedules appointments, verifies insurance, and handles front desk tasks.

Responsibilities include data entry in EMR/PM systems, collecting payments, maintaining patient records, and ensuring HIPAA privacy. A high school diploma is required and one year of medical office experience is preferred.

Qualifications

• High School diploma or equivalent.
• Experience in a medical office or healthcare setting preferred.

Responsibilities

• Greets patients and visitors professionally, in person or by phone.
• Obtains and enters demographic and insurance data in the registration system.
• Obtains signed financial policy and HIPAA authorizations for new/annual patients.
• Verifies insurance coverage and documents benefits information.
• Keeps front desk organized and handles payments and deposits.
• Uses EMR and PM systems for scheduling, chart prep and reminders.

Skills

Customer service

Phone etiquette

HIPAA privacy

Education

High School Diploma/GED

Tools

EMR/PM system

Job description

Job Details

Job Location: Covington - Innwood (Main) - Covington, LA 70433

Position Type: Full Time

Education Level: High School Diploma/GED

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Other Positions

Us Heart and Vascular is in need of a Medical Front Office Specialist to join our team at Cardiovascular Clinic of Covington in Covington, LA

Responsibilities

• Greets patients and visitors in a friendly, timely and professional manner, whether in person or via telephone, determines their needs and responds accordingly.
• Obtains and enters current & accurate demographic and insurance data, including insurance cards into patient registration system prior to EMR check-in.
• Obtains signed financial policy and HIPAA authorizations on all new and annual patients.
• Verifies medical insurance coverage and documents benefits information.
• Demonstrates working knowledge of medical insurance terminology and primary v secondary, etc
• Collects money at check-in in accordance with window collection policy.
• Maintains secure and accurate patient payments
• Prepares daily deposit of office co-pays collected.
• Utilizes EMR and PM system accurately.
• Schedules patient appointments according to policy as needed. Ensures physician template is followed; responds to patient referral requests within 48 hrs.
• Prepares EMR charts for clinic's schedule assigned, obtaining medical records prior to appointment
• Reminds each patient of their appointment for the following day and provides complete instructions for the visit; notifies patient of applicable payment due.
• Follow-up on patient no-shows; send reminder notices when appropriate.
• Follow confidentiality and HIPAA privacy rules
• Accepts and signs for mail parcels and other deliveries, notifying recipient immediately of their arrival.
• Maintains an orderly, neat and clean front desk area and waiting room.
• Perform any other services deemed reasonable by physician or supervisor.

Requirements

• High School diploma or equivalent
• A minimum of one year of experience in a medical office or other healthcare setting preferred.

Why Choose Us?

• Comprehensive benefits package
• Monday-Friday schedule
• CME allowance

About Covington, LA:

Covington, Louisiana offers the perfect balance of small-town charm and modern convenience. Nestled on the Northshore of Lake Pontchartrain, its known for its beautiful oak-lined streets, walkable downtown area filled with local shops and restaurants, and a strong sense of community. Residents enjoy top-rated schools, safe neighborhoods, and easy access to New Orleans - just a short drive away. With its blend of Southern hospitality, natural beauty, and vibrant local culture, Covington is an ideal place to live, work, and relax.