Medical Front Office Receptionist - Rocky Mount, NC

Socket.dev; Rocky Mount (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Pay

Health Coverage

401(k) Plan

PTO & Holidays

Life Insurance

Disability Protection

Wellness Plans

EAP

Employee Discounts

Referral Bonus

Job summary

QualDerm Partners is seeking a Front Office Receptionist to handle patient registration, verify insurance coverage, and manage front desk operations in a fast-paced dermatology setting.

The role requires strong customer service skills, accuracy with EMR documentation, and the ability to communicate professionally with patients, physicians, and staff. Equal opportunity employer; full-time onsite position.

Qualifications

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Responsibilities

• Greet patients and visitors in person or via phone.
• Record patient arrivals in the EMR system.
• Verify patient identity and create new accounts as needed.
• Prepare required patient paperwork prior to appointments.
• Reschedule No-Show appointments and document changes.
• Schedule appointments to optimize satisfaction and provider time.
• Assist in emergencies with sound judgment.
• Maintain accurate patient information in the EMR.
• Verify insurance eligibility and status; notify Billing as needed.
• Keep reception area clean and organized.
• Process copays and balances at check-in/out with confidentiality.
• Follow policies; report changes as necessary.
• Contribute to team goals; deliver superior service.
• Answer phones promptly and courteously.
• Communicate professionally with patients and staff.
• Perform other duties as assigned by Practice Manager.

Skills

Customer service

Communication

Education

High School Diploma

Associate's Degree preferred

Tools

EMR (Practice Management System)

Job description

With 150+ locations in 17 states, QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S. At QualDerm, we are united in our purpose: to educate, protect, and care for your skin. We are committed to bringing you the very best in comprehensive skin care so that you can achieve a confident, healthier, and more beautiful you!

Our mission is to educate communities and healthcare professionals about the importance of skin health, including skin cancer prevention, risk factors, and achieving healthy skin through annual skin exams and dermatologic care.

We strive to provide the latest proven, proactive, and comprehensive dermatologic care to populations in the expanding geographies we serve by making high-quality skin care more accessible while fostering a rewarding work environment for our providers and staff. We not only offer competitive compensation and benefits packages but also provide a culture that is unmatched!

Job Summary

The Front Office Receptionist will be responsible for accurate and timely patient registration utilizing medical systems. This individual will also use facility medical necessity tools to verify appropriate patient insurance coverage. The role requires adherence to established policies and procedures while delivering exceptional customer service to physicians, patients, family members, and other medical professionals.

Essential Duties and Responsibilities

• Greet patients and visitors in person or via phone, answering inquiries or directing them as necessary.
• Record patient arrivals in the Practice Management System (EMR).
• Verify patient identity by date of birth and name, creating new accounts as required.
• Prepare required patient paperwork prior to appointments.
• Contact patients with “No Show” appointments to reschedule and document accordingly.
• Schedule appointments to optimize patient satisfaction, provider time, and treatment room usage.
• Assist in emergency situations by responding to patients in distress with sound judgment.
• Maintain accurate patient information in the Practice Management System (EMR).
• Verify insurance eligibility and financial status, providing updates to the Billing Department if prior authorization is needed.
• Ensure the reception area remains clean and organized.
• Process patient copays and balances at check-in/out while maintaining confidentiality of personal and financial information.
• Follow operational policies and procedures, reporting changes as necessary.
• Contribute to team efforts to achieve related results.
• Exhibit superior customer service skills consistently.
• Answer phones promptly and courteously.
• Communicate with patients, visitors, providers, and coworkers in a professional manner.
• Perform other duties as assigned by the Practice Manager or Area Practice Manager.

Requirements

• High School Diploma required; Associate's Degree preferred.
• 1 year of customer service experience in a healthcare office preferred.

Benefits

Benefits of joining Qualderm Partners:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.