Front Office Receptionist - Denver, NC

QualDerm Partners; Denver (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Comprehensive Health Coverage

Generous 401(k) Plan

Paid Time Off (PTO)

Company-Paid Life Insurance

Disability Protection

Additional Wellness Plans

Employee Assistance Program (EAP)

Exclusive Employee Discounts

Referral Bonus Program

Job summary

QualDerm Partners is seeking a Front Office Receptionist for its Denver, NC location. In this role, you will provide excellent customer service, manage patient registrations, and verify insurance coverage. Responsibilities include greeting patients, recording arrivals in our system, scheduling appointments, and maintaining a welcoming reception area. Candidates should have a high school diploma, strong communication skills, and at least one year of customer service experience, preferably in healthcare. Comprehensive benefits and competitive pay are offered.

Qualifications

• Minimum of 1 year customer service experience, preferably in a healthcare office environment.
• Strong communication and interpersonal skills are essential.
• Ability to handle sensitive information with confidentiality is required.

Responsibilities

• Greet patients and visitors warmly in person or over the phone.
• Record patient arrivals in the Practice Management System (EMR).
• Schedule patient appointments to maximize provider time and ensure comfort.

Skills

Customer service experience

Communication skills

Interpersonal skills

Confidentiality

Proficiency with electronic medical records

Education

High School Diploma

Associate's Degree

Job description

QualDerm Partners is the largest multi‑state female‑funded and owned dermatology network in the U.S., with over 150 locations across 17 states. We are dedicated to educating, protecting, and caring for your skin with comprehensive skin care services.

Our mission focuses on skin health education, skin cancer prevention, risk factor awareness, and providing access to healthy skin through annual skin exams and expert dermatologic care. We continuously expand our reach to deliver timely, accessible, and high‑quality dermatologic care.

Location:

Denver, NC

Job Summary:

As a Front Office Receptionist at our Denver, NC location, you will be responsible for providing excellent customer service, performing accurate patient registration, and verifying insurance coverage using our medical systems. Your role will support the smooth operation of the clinic in line with established policies and procedures.

Key Responsibilities:

• Greet patients and visitors warmly in person or over the phone, responding or directing inquiries appropriately
• Record patient arrivals in the Practice Management System (EMR)
• Identify patients accurately using their date of birth and name; create new accounts as needed
• Prepare and manage patient paperwork ahead of appointments
• Contact patients with missed appointments to reschedule and document accordingly
• Schedule patient appointments to maximize provider time and treatment room utilization while ensuring patient comfort
• Assist patients in distress using sound judgment during emergencies
• Maintain updated patient information in the Practice Management System (EMR)
• Verify insurance eligibility, financial status, and determine if prior authorization is required; communicate with Billing Department when necessary
• Keep the reception area clean, organized, and welcoming
• Collect patient copays and balances effectively while maintaining confidentiality
• Adhere to policies and procedures, reporting operational changes as needed
• Provide excellent customer service in all interactions with patients, providers, and team members
• Answer phone calls promptly and courteously
• Perform other duties as assigned by the Practice Manager or Area Practice Manager

Requirements:

• High School Diploma required; Associate's Degree preferred
• Minimum 1 year customer service experience, preferably within a healthcare office environment
• Strong communication and interpersonal skills
• Ability to handle sensitive information with confidentiality
• Proficiency with electronic medical records and practice management systems is a plus

Benefits:

• Competitive Pay – Attractive compensation to reward your hard work
• Comprehensive Health Coverage – Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan – Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) – Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company‑Paid Life Insurance – Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection – Short‑term and long‑term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans – Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) – Access confidential support for personal or work‑related challenges
• Exclusive Employee Discounts – Save on products and services with special discounts just for you
• Referral Bonus Program – Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States on a full‑time basis.