Medical Front Office - Patient Service Specialist - KORT

Select Medical; Louisville (KY); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance the patient experience in their outpatient physical therapy centers. This role involves managing patient interactions, scheduling appointments, and ensuring smooth operations at the front desk. You will play a crucial part in creating a welcoming environment for patients and facilitating their care journey. If you have a passion for customer service and a background in healthcare, this opportunity offers a chance to make a significant impact in a supportive team environment. Join a company that values diversity and is committed to providing exceptional care.

Qualifications

• 1 year of front desk experience in a healthcare setting is required.
• Health care experience is essential for this role.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communication with insurance companies.

Skills

Customer Service

Communication Skills

Front Desk Management

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Louisville, KY

Type of Employment: Full Time (Multiple positions available in Louisville area - 2 Float & 8 regular positions):

• Kids Middletown
• KORT Ath. Trainers & Admin Center (FLOAT) X2
• Downtown Hand Center
• Old Brownsboro Crossing
• Holiday Manor Center
• Springhurst PT
• Shively Center
• DuPont
• Preston

Schedule: Weekdays - Up to 40 hours per week

Compensation: $15.00-$18.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Louisville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a Patient Service Specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies, and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience
• Health Care Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.