Medical Front Office - Patient Service Specialist - Float

Select Medical; Santa Rosa (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Santa Rosa is looking for a Patient Service Specialist - Float to manage patient interactions and business operations at the outpatient physical therapy center. Responsibilities include greeting patients, scheduling appointments, and handling insurance verifications. The ideal candidate has a High School Diploma and experience in insurance verification, with bilingual skills in English and Spanish preferred. This is a full-time position offering competitive pay and benefits.

Benefits

Generous PTO

Comprehensive medical and dental plans

401(k) retirement plan with company matching

Qualifications

• Must have a High School Diploma or equivalent.
• Experience in insurance verification necessary.
• Bilingual in English and Spanish preferred.

Responsibilities

• Greet and register patients.
• Schedule patient appointments both in-person and by phone.
• Manage insurance authorizations and verifications.

Skills

Insurance Verification Experience

Bilingual (English and Spanish)

Customer Service Skills

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist - Float

Location: Santa Rosa, CA

Type of Employment: Full-time

Schedule: Monday - Friday 7am - 4pm

Compensation: $24.00 - $26.00/hour (pending experience)

When patients enter our outpatient physical therapy center in Santa Rosa, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• Insurance Verification Experience
• Bilingual (English and Spanish)

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data: Equal Opportunity Employer/including Disabled/Veterans