Medical Front Office - Patient Service Specialist

SSM Health; Hilliard (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare provider in Hilliard, OH is seeking a Medical Front Office - Patient Service Specialist for a full-time role. The specialist will manage patient interactions and business operations at the front desk, ensuring a positive patient experience from arrival to check-out. This position requires a high school diploma or GED, with a preference for candidates with insurance verification and healthcare experience. Competitive hourly compensation ranges from $16.00 to $19.00, depending on experience.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

401(k) retirement plans with company matching

Life and disability protection

Qualifications

• High School Diploma or GED is required.
• Experience in insurance verification is preferred.
• Healthcare experience is a plus.

Responsibilities

• Greet and register patients as they arrive.
• Schedule patient appointments in person and via phone.
• Communicate with various parties regarding patient needs.
• Collect co-pays and manage insurance authorizations.

Skills

Insurance Verification Experience

Healthcare experience

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Hilliard, OH

Type of Employment: Full-time

Schedule: Monday/Thursday (9am-7pm), Tuesday (8am-4pm), Wednesday/Friday (9am-4pm)

Compensation: $16.00 - $19.00/hr (pending experience)

When patients enter our outpatient physical therapy center in Hilliard, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us

(benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Minimum

• High School Diploma or GED

Preferred

• Insurance Verification Experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans