Medical Front Office - Patient Service Specialist

SSM Health; Hendersonville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A healthcare organization in Hendersonville seeks a Patient Service Specialist to greet and register patients, schedule appointments, and manage insurance verifications. The ideal candidate will have a high school diploma and experience in a medical office. This full-time position offers competitive compensation and a range of benefits, including health plans and retirement options.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• High School Diploma/GED required.
• 1 Year of Medical Office Experience preferred.
• 1 Year of Front Desk Experience preferred.

Responsibilities

• Greet and register patients and provide information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage payer approvals.

Skills

Customer service

Communication

Scheduling

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Hendersonville, TN

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $15/hour (Pending experience)

When patients enter our outpatient physical therapy center in Hendersonville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Preferred Qualifications:

• 1 Year of Medical Office Experience
• 1 Year of Front Desk Experience

Additional Information

Equal Opportunity Employer/including Disabled/Veterans