Medical Front Office - Patient Service Specialist

Select Medical; Charlton (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading company in outpatient physical therapy seeks a part-time Patient Service Specialist in Charlton. You will play a critical role in ensuring an exceptional patient experience, managing both front desk operations and patient interactions. Key responsibilities include greeting patients, scheduling appointments, and conducting insurance verifications. Ideal candidates possess a high school diploma and relevant front desk experience.

Qualifications

• 1 Year of Front Desk Experience is required.
• 1 Year of Scheduling Experience is required.
• Experience with Insurance Verification is preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Communication

Patient Scheduling

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Charlton,MA

Type of Employment: Partime

Schedule: Weekdays - Varies (3 evenings from 4pm to 8pm)

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in Charlton, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans