Medical Front Office - Patient Service Specialist

SSM Health; Charlton (MA); On-site; Part time

Job summary

A leading health organization is looking for a Patient Service Specialist to enhance the patient experience at their site in Charlton. The role involves greeting patients, managing appointments, and handling insurance verification tasks. Ideal candidates should have a high school diploma and prior experience, along with strong communication and customer service skills.

Qualifications

• 1 Year of Front Desk Experience.
• 1 Year of Scheduling Experience.

Responsibilities

• Greet and register patients, provide information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays and conduct insurance authorizations.

Skills

Customer Service

Communication

Scheduling

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Charlton,MA

Type of Employment: Partime

Schedule: Weekdays - Varies (3 evenings from 4pm to 8pm)

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in Charlton, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• 1 Year of Scheduling Experience

Preferred Qualifications:

• Insurance Verification Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans