Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Ann Arbor; Bangor (ME); On-site; Full time

Job summary

A leading healthcare provider in Bangor is seeking a Patient Service Specialist to enhance patient experiences at their outpatient center. This full-time role involves scheduling, patient registration, and communication management, ensuring patients feel informed and welcomed. The position offers generous PTO and comprehensive health benefits to support a healthy work-life balance as well as a company-matching 401(k) plan.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Mentorship and orientation programs

Qualifications

• High School Diploma/GED required.
• Ability to manage communications with multiple parties.
• Customer service experience preferred.

Responsibilities

• Greet and register patients, providing information on appointments.
• Schedule appointments in person and by phone.
• Collect co-pays and manage insurance authorizations.

Skills

Communication

Organizational Skills

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Bangor, ME

Type of Employment: Full-time

Schedule: Weekdays - 40 hours/week

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bangor, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition.
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance.
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings.
• Invest in Your Future: Company-matching 401(k) retirement plans, as well as life and disability protection.

We are looking for a Patient Service Specialist for a fast-paced multidisciplinary pediatric office.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities:

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Maintain regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications:

Minimum Qualifications:

• High School Diploma/GED required.

Additional Data

Equal Opportunity Employer including Disabled/Veterans.