Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation; Bangor (ME); On-site; Full time

Job summary

A leading healthcare provider is seeking a Patient Service Specialist for their pediatric office in Bangor, ME. In this full-time role, you will manage both patient interactions and administrative functions to enhance patient care experiences. The position offers a robust benefits package including medical coverage and a 401(k) plan.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Responsibilities

• Greet and register patients, providing information about visits.
• Schedule patient appointments in person and via phone.
• Maintain communication with attorney offices and insurance companies.
• Collect co-pays, manage payer approvals, conduct insurance verifications.

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Bangor, ME

Type of Employment: Full-time

Schedule: Weekdays - 40 hours/wk

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Bangor, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

We are looking for a Patient Service Specialist for a fast-paced multidisciplinary pediatric office.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities:

• Greet and register patients and provide information about what to expect during their visit and their next appointment as they check out
• Schedule patient appointments in person and via phone
• Maintain regular communication with parties such as attorney offices, insurance companies, and translation companies, as well as market operational leaders and the business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications:

• High School Diploma/GED required

Equal Opportunity Employer including Disabled/Veterans