Medical Front Office - Patient Service Specialist

Physio; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in outpatient physical therapy is seeking a Medical Front Office - Patient Service Specialist in Dunwoody, GA. The role focuses on enhancing patient experiences at the front desk while managing various administrative tasks. Ideal candidates will have front desk and medical office experience, ensuring efficient patient registration and communication with healthcare providers. This full-time position offers competitive pay and comprehensive benefits.

Benefits

Mentorship and orientation programs

Generous PTO

Comprehensive medical, dental, vision, and RX plans

Company-matching 401(k), life, and disability insurance

Qualifications

• 1 year front desk experience required.
• 1 year medical office experience required.

Responsibilities

• Greet and register patients, provide visit and appointment information.
• Schedule appointments via in-person and phone interactions.
• Collect co-pays, manage payer approvals, and verify insurance.

Skills

Communication

Customer Service

Education

High School Diploma or GED

Job description

Medical Front Office - Patient Service Specialist

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Job Details

Position: Patient Service Specialist

Location: Dunwoody, GA

Type: Full-time

Schedule: Monday - Thursday 7am-7pm and Friday 7am - 3:30pm

Starting Pay: $15/hr (pending experience)

Overview

When patients enter our outpatient physical therapy center in Dunwoody, we want them to have an exceptional experience — starting at the front desk. As a patient service specialist, you'll manage both the patient side and the business side of our center, making a significant impact on each patient's care experience.

Benefits (for full-time at 32+ hours/week)

• Mentorship and orientation programs
• Generous PTO
• Comprehensive medical, dental, vision, and RX plans
• Company-matching 401(k), life, and disability insurance

Responsibilities

• Greet and register patients, provide visit and appointment information
• Schedule appointments via in-person and phone interactions
• Communicate with attorneys, insurance companies, translation services, and internal teams
• Collect co-pays, manage payer approvals, and verify insurance

Qualifications

Minimum:

• High School Diploma or GED
• 1 year front desk experience
• 1 year medical office experience

Preferred:

• Scheduling experience
• Insurance verification experience
• Healthcare experience

Additional Information

Equal Opportunity Employer/including Disabled/Veterans