Medical Front Office - Patient Service Specialist

SSM Health; Annapolis (MD); On-site; Full time

Job summary

SSM Health is searching for a full-time Patient Service Specialist in Annapolis, MD. In this role, you will be crucial in managing patient interactions and administrative tasks, ensuring an exceptional patient experience from the moment they enter the facility. With benefits such as comprehensive healthcare coverage, generous PTO, and a supportive work environment, this position is ideal for those looking to start a rewarding career in healthcare.

Benefits

Generous PTO

Comprehensive healthcare plans

Company-matching 401(k)

Mentorship and orientation programs

Qualifications

• Minimum qualifications include High School Diploma or GED.
• Preferred qualifications include 1 year of Front Desk experience and healthcare experience.

Responsibilities

• Greet and register patients, providing information about visits.
• Schedule patient appointments via phone and in person.
• Collect co-pays and manage payer approvals.

Skills

Customer Service

Communication

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Annapolis, MD

Type of Employment:Full-time

Schedule: Weekdays 7am-3:30pm, 2 evenings till 7:30pm per week

Compensation:Starting at $17/hr (pending experience)

When patients enter our outpatient physical therapy center in Annapolis,we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans