Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Marlton; Annapolis (MD); On-site; Full time

Job summary

A leading healthcare organization in Annapolis seeks a full-time Patient Service Specialist dedicated to enhancing the patient experience from the front desk. This role involves managing patient interactions, appointments, and insurance verifications, contributing to the overall care and satisfaction of patients in a fast-paced environment. Join a team with a commitment to exceptional service and enjoy comprehensive benefits including PTO and healthcare plans.

Benefits

Generous PTO

Comprehensive health, vision, dental plans

401(k) retirement plans

Mentorship and orientation programs

Qualifications

• High school diploma or GED required.
• 1 year front desk experience preferred.
• Healthcare experience is a plus.

Responsibilities

• Greet and register patients, provide appointment information.
• Schedule patient appointments in person and via phone.
• Manage insurance verifications and co-pay collections.

Skills

Customer Service

Communication

Multitasking

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Annapolis, MD

Type of Employment:Full-time

Schedule: Weekdays 7am-3:30pm, 2 evenings till 7:30pm per week

Compensation:Starting at $17/hr (pending experience)

When patients enter our outpatient physical therapy center in Annapolis,we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans