Medical Front Office Coordinator-Webster

WSAudiology; Town of Webster (NY); On-site; USD 39,000 - 45,000; Full time

Job summary

A leading company in the hearing aid industry is seeking a Medical Front Office Coordinator in Webster. This role focuses on client experience in hearing healthcare, ensuring needs are met and maintaining organized schedules. The ideal candidate will have strong communication and organizational skills, and will be responsible for managing client interactions and clinic operations. Opportunities for professional growth and a supportive work environment are offered.

Benefits

Competitive pay with monthly bonuses

Comprehensive benefits

Paid holidays

401k with match

Wellness programs

Mentorship and professional growth opportunities

Qualifications

• Experience in customer service and office administration.
• Excellent communication skills; professional rapport with clients and colleagues.

Responsibilities

• Maintain client charts and ensure information accuracy.
• Manage clinic schedule for walk-in and scheduled clients.
• Assist with hearing aid troubleshooting and maintenance.

Skills

Customer Service

Communication

Organization

Time Management

Education

High School Diploma

Tools

MS Office

Scheduling Software

Job description

Medical Front Office Coordinator-Webster

Join to apply for the Medical Front Office Coordinator-Webster role at WSAudiology.

WSAudiology is a global leader in the hearing aid industry. With 12,000 colleagues across 130 countries, we aim to restore hearing for millions worldwide.

At HearUSA, our mission is to set the highest standards in modern hearing health, with an extensive network of over 4,000 independent Hearing Care Professionals and more than 350 centers in the U.S.

What it’s all about:

As a Client Experience Specialist, you will focus on hearing healthcare, ensuring client needs are met promptly, maintaining organized appointment schedules, and providing excellent hearing care.

What’s in it for you?

• Strong culture and community with ongoing training
• Competitive pay with monthly bonuses
• Comprehensive benefits, paid holidays, PTO, 401k with match, wellness programs
• Mentorship and professional growth opportunities, including a CES Advisory Board
• Support for your hearing center

Responsibilities:

• Maintain client charts and ensure information accuracy
• Make welcome and confirmation calls, providing friendly customer service
• Manage clinic schedule for walk-in, curbside, scheduled, and potential clients
• Enter stock and custom orders; perform weekly inventory audits
• Record cash and bank deposits; handle end-of-day processes and reports
• Create a clean, inviting environment
• Have basic knowledge of hearing aid technology and perform cleaning/repair tasks
• Assist with hearing aid troubleshooting and maintenance
• Stay informed about HearUSA products, promotions, and pricing; support HearAssist and remote care

Qualifications:

• High School Diploma or equivalent
• Experience in customer service and office administration
• Excellent communication skills; professional rapport with clients and colleagues
• Proficiency with computers, scheduling software, and MS Office
• Strong multitasking, organization, and time management skills

Career growth:

We invest in employee development through support, education, and peer learning. Opportunities include:

• Regional Training Managers
• Continuing education, LinkedIn Learning, tuition reimbursement
• Career pathways in support and client care

Pay: $19/hr

We are an equal opportunity employer, committed to diversity and inclusion in the workplace.