Medical Front Office Coordinator- Tustin, CA

WSA Americas; Tustin (CA); In loco; USD 28.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Onboarding and comprehensive benefits

Paid holidays and PTO

401k with match

Health and Wellness programs

Mentorship and professionaldevelopment

Descrizione del lavoro

WS Audiology USA is seeking a Client Experience Specialist in California to ensure top-tier hearing care. You will maintain client charts, manage clinic schedules, and provide friendly, professional service for walk-ins and appointments.

Responsibilities include inventory, cash handling, and basic hearing aid support. This role emphasizes a welcoming environment and ongoing growth within HearUSA’s network.

Competenze

• High School Diploma or equivalent.
• Experience in customer service and office administration.
• Excellent oral and written communication; professional rapport.
• Proficiency with scheduling software and MS Office.

Mansioni

• Maintain client charts and ensure information is up to date.
• Prioritize welcome and confirmation calls and provide friendly customer service.
• Manage clinic schedule for walk-ins, appointments, and potential clients.
• Enter stock and orders; perform weekly inventory audit.
• Maintain records of cash deposits and end-of-day reports.
• Maintain a welcoming environment.
• Knowledge of hearing aid technology; basic cleaning/repair.
• Assist with basic hearing aid troubleshooting via phone or in person.
• Know HearUSA products, promotions and pricing; support HearAssist and remote care.

Conoscenze

Customer service

Office administration

MS Office

Scheduling software

Communication skills

Formazione

High School Diploma or equivalent

Strumenti

Scheduling software

MS Office

Descrizione del lavoro

WSA is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

At HearUSA, our mission is to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.

What it’s all about:

As a Client Experience Specialist, you are passionate about the hearing healthcare of our clients. You will ensure clients’ needs are met in a timely manner, maintain a well-organized appointment schedule, and prioritize Simply Excellent Hearing Care.

What’s in it for you?

• Top priority of culture and community including ongoing training

• Attractive compensation package with monthly bonus opportunities

• Onboarding, comprehensive benefits, paid holidays, PTO, 401k with match, Health & Wellness programs

• Mentorship and professional development opportunities including a CES Advisory Board

• Field support for your hearing center

What you will do:

• Maintainclient charts and ensure information is up to date

• Prioritize welcome and confirmation calls and provide friendly and enthusiastic customer service
  

• Manages clinic schedule to ensure efficient and expedient patient care for walk-in/curbside appointments, scheduled appointments, and potential clients

• Enter stock and custom orders, perform weekly inventory audit to ensure accuracy.

• Maintain detailed and accurate records of cash and bank deposits and perform all end of day processes and reports/ settlements

• Maintains a clean, inviting, and friendly environment

• Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning/repair functions

• Assist with basic hearing aid trouble shooting via telephone or in-person and clean and checks

• Maintain knowledge of current HearUSA's products, promotions and pricing. As needed, facilitate and support with HearAssist and remote care

What we are looking for:

• High School Diploma or equivalent

• Experience in customer service and office administration

• Excellent oral and written communication skills, ability to establish and maintain a professional rapport withclientsand co-workers

• Proficiency with computers including scheduling software and MS Office

• Strong multi-tasking, organization, and time-management skills

A Place to Grow your Career:

Growth means investing in employee development, from day-to-day support to opportunities to stretch your skills. It also means creating space for your voice, sharing knowledge, and learning from peers as we build culture and community together. We offer:

• A professional development team of dedicated Regional Training Managers

• Continuing education, LinkedIn Learning and tuition reimbursement

• Career advancement pathways for Center Support and Client Care

Pays :$25hr

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.