Medical Front Office

nextcare; Flagstaff (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) Plan

Paid time off

Job summary

NextCare is seeking an energetic Medical Front Office Receptionist to join our urgent care clinic. You will be the first point of contact, handling patient information, scheduling appointments and guiding patients through the check-in process with a focus on accuracy and friendliness.

In this role, you will work in a fast-paced team setting, support billing and verification, and educate patients about services offered. A high school diploma and customer service mindset are essential for success.

Qualifications

• High school diploma or equivalent is required.
• A Medical Administrative Assistant Certificate or equivalent is highly desired.
• Strong customer service orientation and ability to handle patients with care.

Responsibilities

• Serve as first point of contact for patients in the clinic.
• Input patient data and insurance information into the EMR system.
• Schedule and confirm patient appointments and manage wait times.

Skills

Customer service

Appointment scheduling

Phone etiquette

EMR systems

Education

High school diploma

Medical Administrative Assistant certificate

Tools

EMR system

Job description

NextCare Introduction

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Responsibilities

Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Performs other related duties as assigned or described by Company policy.

How you will make an impact

The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.

Essential Education, Experience and Skills:

Education:

Minimum of high school diploma or equivalent, have a Medical Administrative Assistant Certificate or equivalent is highly desired

Benefits:

• NextCare offers full time employees medical, health savings account, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits.
• Employees of all statuses are offered 401(k) Plan benefits.
• Employees in select positions are offered shift differential benefits.
• Benefits are offered per policy and plan rules.