Medical Front Desk Receptionist/Patient Experience Expert I (Bilingual Preferred)

CAN Community Health; Arlington (TX); On-site; Full time

Job summary

An established industry player is seeking a dedicated Medical Front Desk Receptionist/Patient Experience Expert I to join their team in Arlington, TX. This role is crucial in providing exceptional patient care and ensuring smooth front desk operations. The ideal candidate will be passionate about serving individuals impacted by infectious diseases and will thrive in a dynamic environment. With a focus on professionalism, confidentiality, and accuracy, you will manage patient interactions, billing inquiries, and appointment scheduling. Join a mission-driven organization that values diversity and offers a supportive work environment, competitive pay, and a comprehensive benefits package.

Benefits

Competitive Pay

Bonus Plan

Retirement Plan with Matching Contribution

Excellent Daytime Schedule

Premiere Benefits Package

Qualifications

• Three years of office experience required, with one year in a medical office.
• Proficient with EMR systems and Microsoft Office.

Responsibilities

• Greet and assist patients with professionalism and confidentiality.
• Verify and update patient insurance information during check-in.

Skills

Organizational Skills

Communication Skills

Medical Terminology Knowledge

Problem Solving

Customer Service

Education

Associate Degree or Business Equivalent

Tools

Electronic Medical Records (EMR)

Microsoft Office

Multi-line Phone System

Job description

Description

CAN Community Healthis the nation's premier resource in ending epidemics with a mission of empowering wellness, has an exciting opportunity for a Medical Front Desk Receptionist/Patient Experience Expert I (Bilingual Preferred) in our clinic located in Arlington, TX.

We are looking for someone who is passionate about serving the needs of individuals impacted byHIV, Hepatitis C, STI's,and other infectious diseases. You will become part of our professional team that drives home our Company's Mission and Values. We offer a good quality of life with an excellent daytime schedule, competitive pay with a bonus plan, premiere benefits package with a retirement plan with a generous company matching contribution. We have received recognition in2025, 2024,2023, 2022, 2021, 2019, & 2018 NPT's Best Non-Profit to Work for Award.

CAN is a Drug-Free Workplace. All potential hires will be required to take and clear a pre-employment drug screen upon job offer.

You can find out more about us by visiting our website at www.cancommunityhealth.org . Apply Today!

Salary: Starting at $21 or higher annually based on education and experience.

Statement of Purpose: This position is responsible for Front Desk Office Administration.

Career Path: Patient Experience Experts manage a varying degree of work depending on the size and scope of location. There are three Patient Experience Expert levels: PEXP I, PEXP II, PEXP III. A Patient Experience Expert can directly affect their career path (level) based on the addition of supervisory responsibilities assigned by their Practice Administrator. Levels are reviewed annually as part of the annual review/merit cycle.

Primary Tasks:

Promote and practice CAN Community Health’s mission, vision, and values

Greet and assist patients with a high level of professionalism and confidentiality

Must accurately collect, process and post patient payments, including co-pays, deductibles and outstanding balance.

Verify and updated patient insurance information and eligibility during check-in

Must accurately explain billing policies, insurance coverage and patient financial responsibilities including Sliding Fee Discount Program clearly to patient.

Ensures compliance with federal and state billing regulations and clinic policies, especially related to CAN’s mission.

Collaborate with RCM Team to resolve discrepancies and ensure payments are posted accurately.

Schedule and confirm patient appointments, managing any necessary follow-up for missing payments.

Respond to patient inquiries regarding billing, insurance and payment in a timely manner

Assist with other front desk duties including answering phones and managing patient paperwork

Accurately learn EMR system, must pass audits and SME testing with 95% accuracy.

Ensure all patient insurance has been verified by CCT/send any add-on to CCT for verification

Run and reconcile end of day reports against daily collections and POS reporting.

Update patient consents and privacy policy documents yearly

Distribute all clinic mail and faxes as directed

Coordinate patient transportation

Review and address assigned tasks in EMR i.e.: telephone encounters, actions and assigned bucket(s).

Assist with check out, medical records, and other administrative/clerical tasks

Maintain adequate stock of office/breakroom supplies

Maintain confidentiality in full accordance with HIPAA

Performs all other duties as required.

Physical Demands:

Neat professional appearance

Exerts up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly in lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods of time.

Requires expressing or exchanging ideas by means of spoken word, visual and auditory acuity.

Requirements

Education/Professional:

• Associate degree and/or business equivalent
• Valid Driver’s License

Required Experience:

Three years of office experience required. Minimum of one year experience in a medical office setting with medical records and/or front office.

• Knowledge of electronic medical records systems preferred

Knowledge, Skills and Abilities Required:

Ability to organize and complete work assignments with minimal guidance.

Ability to perform multiple tasks simultaneously and work with constant interruptions.

Ability to deal with a diverse clientele both in person and over the phone.

Knowledge of medical terminology, medical office procedures, referrals, and EMR system

Knowledge of office equipment including multi-line phone system.

Proficient with computer software programs including Microsoft Office and Outlook

Ability to be highly organized and focused on details and accuracy.

Ability to utilize problem solving techniques.

Good communication and interpersonal skills.

Machines/Equipment and Tools Used:

Office equipment; computer, copier, fax, calculator, and multi-line telephone

Must be able to operate and have available a motor vehicle with valid insurance and driver’s license.

Required CAN Training:

• General Orientation
• HIPAA
• Sexual Harassment
• Violence in the Workplace
• HIV/AIDS
• Health Steam Courses as assigned
• Steri-Cycle (if applicable)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of an employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Responsible To: Front Office Supervisor or Practice Administrator

Must be able to pass a Level I background check (a Level II background may also be required).

CAN Community Health, Inc. is an equal opportunity employer that is committed to diversity and values the ways in which we are different. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.