Medical Front Desk Receptionist for an Opthalmology Clinic in the US (Home Based Part Time)

Virtual Coworker; Beverly Hills (CA); Remote; USD 60,000 - 80,000; Part time

Job summary

An established industry player seeks a Medical Front Desk Receptionist for an ophthalmology clinic. This part-time, home-based role requires expertise in ophthalmology and proficiency in NexTech software. You will be responsible for answering calls, triaging patient inquiries, and assisting with prescription refill requests. The ideal candidate will possess excellent communication and organizational skills, ensuring patients receive timely assistance. Join a dedicated team that values patient care and offers flexible working hours in a supportive environment. If you meet the requirements and are looking to make a difference, this opportunity is for you.

Qualifications

• Experience in an ophthalmology clinic with knowledge of patient needs.
• Strong communication and organizational skills are essential.

Responsibilities

• Answer incoming calls and triage patient inquiries effectively.
• Evaluate patient concerns and direct them to appropriate resources.

Skills

Experience in Ophthalmology

Excellent Communication Skills

Organizational Skills

Tools

NexTech

Job description

Medical Front Desk Receptionist for an Ophthalmology Clinic in the US (Home Based Part Time)

Beverly Hills, USA | Posted on 01/15/2025

• Work Schedule: Monday-Friday 9:00AM-5:00PM Pacific Standard Time (PST)
• Hours Per Day: 5 to 7 hours per day
• City: Beverly Hills
• State/Province: CA
• Country: United States
• Client Location: USA
• Work Location: Home Based - Philippines
• Job Type: Part time
• Industry: Health and Wellness

Client Information

The ophthalmology team offers LASIK surgery, cataract surgery with premium intraocular lenses, glaucoma surgery, dry eye treatment, myopia treatment, astigmatism treatment, cornea transplants, and laser eye surgery.

Job Description

• Answering incoming calls and triaging patient inquiries, particularly assessing the urgency of their needs (e.g., determining if they require immediate attention or if their concerns can wait until later in the week).
• Evaluating the severity of patient concerns, identifying if immediate care is necessary, and directing them to the appropriate team members or resources.
• If a patient wishes to pay their bill, ensure the call is properly transferred to the billing department for further assistance.
• Assisting patients with prescription refill requests. Training will be provided to handle these requests efficiently.
• Addressing general medical inquiries, providing appropriate information, and escalating matters to healthcare providers as needed.

Must Haves

• Experience in Ophthalmology: A background working in an ophthalmology clinic, with a solid understanding of the field and its specific patient needs.
• Proficiency in NexTech: Strong knowledge and experience using NexTech software, including scheduling, patient records, and other administrative functions.
• Excellent Communication Skills: The ability to effectively communicate with patients, staff, and medical providers in a fast-paced environment.
• Organizational Skills: Strong ability to prioritize tasks, manage phone triage, and address a variety of patient needs in a timely manner.

Home Office Requirements

Please only apply for this role if you have the following home office requirements:

• Perfectly working headset and webcam
• Stable internet connection of at least 5 Mbps to 15 Mbps
• Up to date computer system with a minimum of Windows 8 or Mac OS X
• Quiet room with no distractions or background noises
• A backup plan if the power goes out or if your internet connection becomes unstable during your shift

Only applicants meeting the strict criteria above will be contacted.