Medical Front Desk Receptionist

Prisma Community Care; Phoenix (AZ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

200 hours PTO per year

Up to 13 paid holidays per year

Medical, dental, and vision insurance

Disability insurance paid by Prisma

EAP

Retirement savings

Job summary

Prisma Community Care is hiring a Client Care Coordinator to provide welcoming front desk support and administrative assistance in our wellness clinic.

You will handle calls, schedule appointments, perform data entry, verify insurances, and scan documents into the EMR, all while upholding patient-centered care and a respectful environment.

Qualifications

• Front Office/Customer Service experience required.
• Ability to communicate effectively with diverse populations.
• Must work in a mission-driven environment with respect to diversity.

Responsibilities

• Check in all clients and visitors for appointments and meetings.
• Answer incoming calls.
• Schedule appointments, as needed.
• Data entry of new and updated agency paperwork packets.
• Verification of insurances for patient appointments.
• Confirming appointments for providers.
• Scanning documents into EMR system.

Skills

Customer service

Rapport building

Cultural sensitivity

Bilingual Spanish/English

Education

High School diploma or GED

Tools

eClinicalWorks EMR

Job description

Description

The Client Care Coordinator provides excellent customer service to all who visit Prisma Community Care, an integrated wellness clinic. In this position, you perform various administrative tasks, such as answering phone calls, completing data entry, and managing appointments. As the Client Care Coordinator you approach your responsibilities with a friendly and welcoming attitude and can multi-task and be detail-oriented in your work. In this role, you're a team player focused on patient centered care, customer service, and a high-functioning standard of organization at the front desk.

The Client Care Coordinator supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

What your day will look like at Prisma Community Care:

• Check in all clients and visitors for appointments and meetings.
• Answer incoming calls.
• Schedule appointments, as needed.
• Responsible for data entry of new and updated agency paperwork packets that have been completed by clients.
• Verification of insurances for patient appointments.
• Confirming appointments for providers.
• Responsible for scanning documents into EMR system.

We've got great benefits:

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

Requirements

Minimum Qualifications

• High School graduate/GED
• Front Office/Customer Service Experience 2-3 years
• Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion

Preferred Qualifications

• Experienced working in the medical/behavioral health fields and/or working with individuals with HIV/AIDS.
• eClinicalWorks EMR Experience
• Bilingual in Spanish and English - extra pay incentive!

Environmental Factors and Conditions/Physical Requirements

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Office environment, exposure to computer screens for lengthy periods of time.
• The position requires extensive use of computers using a standard computer keyboard.
• This position may require evening and occasional weekend work.
• While performing the duties of this job, the employee is regularly required to walk, sit, stand; use hands, talk, and hear. The employee is occasionally required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
• This position may require the employee to occasionally climb, balance, stoop, kneel, crouch, bend, or crawl.

Compliance Requirements

• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card
• Currently have, or are able to obtain within 30 days of employment, a clear TB test
• Currently have, or are able to obtain within 30 days of employment, a current flu vaccination
• Currently have, or are able to initiate within 30 days of employment, a Hepatitis-B primary vaccination series
• Currently have, or are able to obtain within 30 days of employment, a CPR certification

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability or genetic information.

Prisma Community Care provides an inclusive and respectful working environment that represents a wide range of backgrounds, cultures, identities, and experiences. We attract applicants who have the cultural awareness to navigate and celebrate these differences. Our employees are Individuals who have respect for the communities where they live and work and are committed to utilizing culturally and linguistically appropriate strategies and skills in a collaborative environment.

Reasonable Accommodations

Applicants requesting a reasonable accommodation to apply or participate in the interview process for this position should email [e-mail].