Medical Front Desk / Office Manager

Physical Therapy NOW; Cape Coral (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

A healthcare facility in Cape Coral is seeking an Office Manager to lead the team and ensure quality patient care. Responsibilities include handling patient schedules, overseeing office operations, and maintaining communication with medical staff. The ideal candidate should demonstrate leadership, organizational skills, and professionalism. This role is crucial for maintaining an efficient and compliant office environment.

Responsibilities

• Be a leader for your team.
• Ensure quality and compliance.
• Receive and answer emails in a professional manner.
• Maintain communication with referring physicians.
• Overall management of the facility.

Job description

Overview

Duties for Office Manager (including but not limited to) :

Responsibilities

• Be a Leader for your team
• Ensure quality and compliance
• Answer Phones and return any missed call
• Greeting Patients / Scan & Inputting patients info into EMR
• Handle schedule / check in and out patients / Make recurring appointments and provide patient with a copy of the schedule for the whole treatment (even if you have to make changes later on)
• Arrange patient transportation if needed
• Insurance Authorization / Verify Benefit / Co-Payments (NO CASH)
• Consistently following up with patients / confirm appointments
• During intake process of new patient, make sure all info is filled out correctly
• Ensure patients understand treatment including but not limited to their responsibilities, Plan of Care and Goals
• Receive / Answer Emails in a professional and timely manner
• Attend and enforce Meetings and Trainings
• Enforcing the facility Policies and Procedures. Report needed changes
• Protect Patients rights by maintaining confidentiality of personal and financial info
• Document Incident Report and inform HR Department
• Collect and properly route all incoming mail
• Guide MVA patients through the correct process, staying in touch with Attorneys an Marketing Rep
• Make sure PT / PTA are keeping patients notes done daily
• Maintain communication with referring physicians
• Ensure PT Evaluations get revised for corrections and signed by referring physician
• Keep Employee Charts private and up to date
• Employee write ups / yearly evaluation
• Scrub and submit payroll to HR Dept
• Receive Vacation / PTO request, authorize and submit to HR for final Approval
• Keep inspections up to date, such as AHCA, Medicare, Medicaid, Equipment Calibration, Fire Etc.
• Maintain office Supplies inventory, placing and expediting orders for supplies, verifying receipt of supplies
• Scheduling equipment service and repairs
• Know Facility Financial Goals
• Help your staff to maintain your facility clean and organized
• Ensure all staff is being punctual with time and attendance
• Train and guide new team members
• Overall management of the facility
• Reports to Management / HR

Note: This description reflects duties and responsibilities and may be subject to change. No explicit expiration information is provided in the original text.