Medical Front Desk Associate

Trilogy Wellness Inc.; Town of Amherst (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

Trilogy Wellness is hiring a Medical Front Desk Associate to enhance patient care at their Grand Island, NY clinic. This role involves managing front office duties and providing excellent customer service in a vibrant, supportive environment. Join a mission-driven team fostering health and wellness in the community.

Benefits

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Vision insurance

Qualifications

• 1+ year of experience in a healthcare or administrative setting.
• Strong knowledge of medical terminology and EMR systems is essential.

Responsibilities

• Manage day-to-day administrative duties including greeting patients.
• Schedule appointments and verify insurance coverage.
• Support providers with various administrative tasks.

Skills

Customer Service

Organization

Communication

Detail-oriented

Tech-savvy

Education

Medical Office Assistant Certification

Tools

EMR Systems

MS Office

Job description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Vision insurance

Now Hiring: Medical Front Desk Associate — Join Our Innovative Physical Therapy and Wellness Team!
Location: Grand Island, NY | Part Time - M-Th 1pm-6pm

Are you passionate about patient care, love to stay organized, and thrive in a fast-paced medical environment? Trilogy Wellness is looking for a Medical Front Desk Associate who brings positive energy, professional excellence, and a desire to grow with a cutting-edge, medically oriented Physical Therapy and Wellness clinic in Western New York.

Why Trilogy Wellness?
At Trilogy, we don’t just treat patients — we empower them. As a leader in Physical Therapy and restorative care, we blend clinical excellence with innovative wellness solutions. Our culture is upbeat, team-driven, and dedicated to improving lives every single day.

What You’ll Do:
As the first friendly face patients see, you'll play a critical role in creating a welcoming, organized, and efficient front office experience. You’ll support both our patients and clinical team by managing day-to-day administrative duties including:

• Greeting patients and visitors with warmth and professionalism
  
  
• Scheduling appointments and verifying insurance coverage
  
  
• Collecting co-pays and scanning required documentation
  
  
• Managing calls, voicemails, reminders, and no-show outreach
  
  
• Assisting with referrals, records, and patient communications
  
  
• Supporting providers and departments with various admin tasks
  
  
• Contributing to a respectful, positive team environment
  
  

What We’re Looking For:
We’re seeking someone who is:

• Experienced in medical front office or customer service roles
  
  
• Organized, tech-savvy, and proficient in EMR and MS Office
  
  
• Comfortable verifying insurance and handling patient records
  
  
• A great communicator — warm, respectful, and detail-oriented
  
  
• Self-motivated, proactive, and a true team player
  
  

Qualifications:

• 1+ year of experience in a healthcare or administrative setting
  
  
• Medical office assistant certification preferred (but not required)
  
  
• Strong knowledge of medical terminology and EMR systems
  
  

What You'll Love About Us:

• A mission-driven workplace focused on healing and prevention
  
  
• Supportive team culture that values your input and growth
  
  
• Opportunity to be part of a fresh, innovative model of care
  
  
• Beautiful Grand Island location with a strong sense of community
  
  

Be more than just the front desk — be the heart of the clinic.
Ready to make a real difference in people’s lives? Join a workplace that’s as energetic and compassionate as you are.

Apply today and bring your skills to Trilogy Wellness — where care meets innovation.