Medical Fitness Receptionist/Membership Liaison

Adirondack Health; Town of Union (NY); On-site; USD 30,000 - 50,000; Part time

Job summary

An established industry player is seeking a Medical Fitness Receptionist/Membership Liaison to join their member services team. This part-time role is vital in achieving sales goals and enhancing member retention through exceptional service and relationship-building. You will assist with front desk operations, onboarding new members, and ensuring a welcoming environment for all. If you're passionate about the fitness and wellness industry and enjoy serving others, this position offers a fantastic opportunity to grow and develop in a supportive team atmosphere. Join a dedicated team committed to making a positive impact on the community's health and well-being.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Benefit Time

Tuition Reimbursement

403(b) Retirement Plan with Employer Contributions

Qualifications

• Bachelor's degree or relevant experience required.
• Strong customer service and communication skills needed.

Responsibilities

• Assist in day-to-day operations of the front desk reception.
• Handle member onboarding, payment processing, and service scheduling.
• Promote positive relationships with members and staff.

Skills

Customer Service Skills

Sales Skills

Communication Skills

Organizational Skills

Computer Skills

Education

Bachelor's Degree in a Related Field

Relevant Job-Specific Experience

Job description

Medical Fitness Receptionist/Membership Liaison

Position Summary:
As an integral part of the member services team, the Front Desk Receptionist/Member Liaison is responsible for assisting in achieving or exceeding sales goals, renewals, and ancillary service goals by assisting with strategic outreach, in-club lead generation, and securing member referrals. Member Liaison’s must display knowledge of and participate in all facility services, programs, and products. Above all, Member Liaison’s must have the ability to build rapport and lasting relationships with prospective and current members.
The Member Liaison is an important part of the Front Desk Reception Team, who are friendly and attentive professionals striving to deliver exceptional service to members and guests by:

1. Assisting in the day-to-day operations of the front desk reception;
2. Growth and retention of the membership base by providing professional service to both prospective and existing members;
3. Performing the onboarding of new membership, payment processing, and scheduling Medical Fitness Center services;
4. Ensuring membership meets goals;
5. Serving members on a daily basis;
6. Actively pursuing inside and outside prospects;
7. Increasing member enrollment and retention;
8. Handling check-ins, conducting facility tours, addressing questions, and resolving issues appropriately;
9. Accessing functions in a manner to promote positive relationships with customers, including members, rehabilitation patients, and staff.

To perform front desk duties in accordance with established policies and procedures of Adirondack Health, as well as regulatory compliance agencies such as HIPAA, HFAP, CMS, and EMTALA. Perform duties including telephone and mail correspondence, scheduling of appointments, basic bookkeeping, cashiering, filing, and other clerical duties. This position will expose team members to personal and confidential member and staff information. Maintain departmental equipment and supplies.

Educational Requirements/Qualifications/Experience:
A minimum of a bachelor’s degree in a related field or relevant job-specific experience is required. The ability to naturally connect with a wide variety of people. Demonstrate strong customer service skills and enjoy serving others. Works well in a collaborative team environment. Highly organized and efficient. Excellent communication skills, with telephone etiquette, email etiquette, professional appearance, and proper speaking skills are needed to maintain good public relations with daily contacts. Candidates must possess computer skills; the ability to handle multiple simultaneous tasks; experience in a professional office or fitness environment; sales experience/strong sales skills preferred; eagerness and willingness to be involved in the fitness and wellness industry, advance knowledge, and learn.

Job Type:
Part Time

Benefits of Working Full-Time at Adirondack Health:

• Medical, Dental and Vision Insurance
• Paid Benefit Time (PTO and Sick days)
• Tuition Reimbursement
• 403(b) Retirement Plan with Employer Contributions
• And much more