Medical Equipment Service Technician

STERIS IMS; Akron (OH); Remote; USD 53,000 - 69,000; Full time

Job summary

A leading healthcare company seeks an Equipment Service Technician for remote work in Ohio. This role focuses on troubleshooting and repairing surgical equipment, requiring mechanical expertise and excellent communication skills. Join a dynamic team where customer satisfaction is a top priority and enjoy a flexible schedule and comprehensive benefits.

Qualifications

• 4+ years of work experience with 2 in a mechanical/technical role.
• Valid driver’s license and ability to meet credentialing requirements.
• Basic computer skills.

Responsibilities

• Perform troubleshooting, repairs, and maintenance of equipment.
• Manage time effectively for PMs, service calls, and installations.
• Collaborate with cross-functional teams for issue escalation.

Skills

Mechanics

Troubleshooting

Electrical

Customer engagement

Effective communication

Education

High School Diploma or GED

Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently, but also have the support of a team? The Equipment Service Technician is a remote-based, customer-facing role, primarily working inside hospitals. You will be responsible for troubleshooting and repairing medical equipment used in surgical procedures, as well as providing installation support on complex mechanical, electromechanical, and electronic units. This includes STERIS's main OEM equipment portfolio (Washers and Sterilizers), our company's founding equipment.

Individuals with experience in HVAC repair, Mechanics, Maintenance, Refrigeration, Boilers, Chillers, Equipment Repair, Diesel and Automotive Repair, Aviation Repair, Plumbing, Electrical, etc., are often successful in this role.

This is a remote, customer-facing position. To support and service our Customers in this territory, candidates must be based in Ohio.

What you'll do as an Equipment Service Technician:

• Perform troubleshooting, repairs, and maintenance of STERIS and competitor equipment, systems, and components.
• Manage time effectively by prioritizing customer and business needs to complete PMs, service calls, warranty calls, equipment installations, and upgrades.
• Collaborate with cross-functional teams (Tech Support, Engineering, Service Contract Management) to escalate issues and utilize technology platforms for compliance and troubleshooting documentation.
• Provide customers with information, pricing, and repair options. Build relationships with Sales to enhance customer experience and identify sales opportunities.
• Support various locations within the territory based on service agreements and customer needs.

Experience, Skills, and Abilities:

• High School Diploma or GED with 4+ years of work experience, including 2 years in a mechanical/technical role. Certifications or military experience may be considered.
• Valid driver’s license and the ability to meet credentialing requirements.
• Customer and team engagement experience.
• Effective communication skills.
• Basic computer skills (MS Windows, email, mobile apps, data entry).
• Flexibility for schedules including potential overnights and early/late hours.
• Ability to meet hospital/Customer credentialing requirements.

The pay range for this opportunity is $53,125.00 - $68,750.00, plus potential bonuses. Compensation depends on experience, education, certifications, and other factors.

STERIS offers a comprehensive benefits package. For details, click here.

STERIS is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace. We ensure all employment practices are conducted without regard to race, color, religion, age, disability, national origin, citizenship, veteran status, sex, sexual orientation, gender identity, or genetic information. The full affirmative action program is available upon request at your location’s HR Office.